CX Delivery Coordinator I 800am-500pm Central time

About the role:

The CX Delivery Coordinator will act as a liaison between all assigned accounts and coordinating departments as well as the primary point of contact for the client on assigned CX project work providing answers for questions problems and requests raised by the client. Other responsibilities are to ensure that the client receives only the highest quality of product and services in a timely manner and has overall accountability for the management of assigned projects and implementations of new and existing clients. Additional responsibilities include tracking project issues providing management reporting and issues resolution tracking as well as maintaining cross-functional business expertise within company. Other responsibilities include project status and communications while establishing and maintaining relationships with all concerned parties. CX Delivery Coordinator work will include support across Retail and CPG clients. This role will be on 8:00am-5:00pm Central time.

Key Responsibilities:

This is a full-time role located in Little Rock AR or other designated location with working hours on Central time (8:00am-5:00pm).

• Act as the CX Delivery Coordinator for all assigned Retail and CPG accounts serving as the primary point of contact for clients.

• Ensure total client satisfaction through the timely completion of client CX campaign requests project status updates and issue resolution tracking.

• Utilize prepare and maintain appropriate documentation related to campaign requests and project implementations for new and existing clients.

• Interface routinely with stakeholders including CX Sales Delivery Product Client Experience IT and other groups in support of CX event campaigns and tag/sign changes.

• Ensure compliance with internal policies procedures and internal controls in accordance with the Sarbanes-Oxley Act 2002 Section 404.

Qualifications :

• Bachelors degree in business marketing or similar field from a four-year college or 1 to 3 years related business experience and/or training in client service or equivalent combination of education and work experience.

• Excellent interpersonal written and verbal communication skills with the ability to effectively present information and respond to questions from groups of managers clients and other associates.

• Diplomatic approach with challenging clients close attention to detail and flexibility to adapt to a fluctuating work/team environment.

• Skill in effectively utilizing a variety of software programs including PowerPoint Outlook Excel Access Word ERP and retail and client-specific proprietary software.

• Proactive problem-solving skills with the ability to react to changes in standard operating procedures make quick decisions and support production/programming staff outside normal working hours for 24/7 operations as needed.

Additional Information :

Equal Opportunity Employer:

Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability protected veteran status or any other protected status.

Reasonable Accommodations Notice:

If you require accommodations to view or apply for a job alternative methods are available to submit an application. Please contact or to discuss reasonable accommodations.

Identity Verification Notice:

To maintain the integrity of our hiring process and protect our candidates from identity fraud we require video and/or in-person interviews. As part of this verification we may also ask you to take a brief photo. This image is used exclusively to ensure identity consistency and will be permanently deleted once the hiring process concludes.

Pre-employment Screening Notice:

As part of our commitment to maintaining a safe and productive work environment Avery Dennison requires all final candidates to successfully complete a comprehensive background check and a drug screening. These checks are conducted post-offer and are a condition of employment. All results will be considered in accordance with applicable local state and federal laws.

Remote Work :

No

Employment Type :

Full-time