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CX Business Analyst

Culligan Quench

Job Location:

King of Prussia, PA - USA

Yearly Salary: USD 115000 - 115000

Posted: 29 September 2026 (12 hours ago)

Application Deadline: 27 December 2026

Vacancies: 1 Vacancy

Job Summary

About Culligan Quench

Culligan Quenchs purpose is to impact peoples lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers ice machines sparkling water dispensers and coffee brewers purify the existing water supply providing an endless supply of clean water and water-based beverages for a fixed monthly fee typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia PA Quench has more than 1600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit Culligan

Theres nothing more fundamental to life on Earth than water. At Culligan we believe transforming water can transform the world. Thats why we offer expert water services and industry-leading solutions globally. Local Culligan teams deliver better drinking water to people at work at home and on the go. With expertise across service science and sustainability Culligan turns water you can live with into water you can love. For more information visit .

Values: 5Cs

Culligan as One

Customers come first

Commitment to Innovation

Courage to do whats right

Consistently deliver exceptional results

Position Overview

We are seeking a CX Business Analyst to turn customer operational and financial data into clear insights practical recommendations and measurable business outcomes. This role will help the organization move from reactive reporting to predictive insight-led decision-making across customer experience field service scheduling care and continuous improvement initiatives.

The ideal candidate is curious analytical and action-oriented with the ability to translate complex data into concise business narratives influence cross-functional stakeholders and support initiatives that improve customer satisfaction operational performance and margin growth. This person should also be comfortable using modern AI tools responsibly to accelerate analysis automate workflows and help develop scalable agent-assisted processes.

Responsibilities

Collect clean validate and analyze data from multiple sources to ensure reporting is accurate complete and actionable.

Translate customer experience operational and financial data into insights value cases and recommended actions for leadership.

Build maintain and automate recurring and ad hoc dashboards reports and performance views using tools such as Power BI.

Develop predictive and reactive analytics that identify customer trends churn risks process gaps and performance improvement opportunities.

Partner with functional leaders across customer experience field service scheduling care IT and continuous improvement to define priorities align on targets and drive follow-through.

Lead insight-to-action tracking by documenting recommendations owners due dates expected value and realized impact.

Support monthly business reviews performance routines and initiative updates with clear reporting concise commentary and executive-ready materials.

Maintain a KPI and metric definition guide to ensure consistent business definitions calculations and reporting standards.

Identify reporting data quality and process improvement opportunities; partner with IT and business owners to improve source data definitions and reporting logic.

Use AI-enabled tools responsibly to accelerate analysis summarize findings draft requirements identify automation opportunities and support development of agent-assisted workflows that improve speed consistency and customer outcomes.

Qualifications

35 years of experience in analytics business analysis service operations customer experience consulting or a related operational role.

Strong analytical skills with the ability to connect data business context and operational realities into practical recommendations.

Experience building and using data visualization tools such as Power BI; ability to design dashboards that are clear automated and business-friendly.

Strong Microsoft Office skills especially Excel and PowerPoint; experience is a plus.

Strong communication skills with the ability to explain complex findings in a clear concise and leadership-ready manner.

Demonstrated ability to influence collaborate and hold stakeholders accountable across multiple teams.

High attention to detail data accuracy and follow-through.

Comfort working in a fast-paced evolving environment with a proactive go-getter mindset.

AI literacy and curiosity including comfort using generative AI tools identifying automation opportunities and translating business needs into requirements for AI-enabled workflows agents or decision-support tools.

Bachelors degree or equivalent experience preferred; MBA or advanced analytics/business training is a plus.

Willingness to travel occasionally approximately 23 nights per quarter.

$115000 - $115000 a year

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review theKnow Your Rightsnotice from the Department of Labor.

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