CX Architect

Our mission is to help organizations turn any growth idea into reality.

We see growth as a creative practice not a formula. Finding and reaching your best-fit customers takes unique ideas and constant iteration. As AI makes execution faster and tactics easier to copy creativity is the only lasting advantage. Were already helping thousands of customers including Anthropic Notion Google and Ramp go to market with unique data signals and AI research.

In 2025 we raised a $100M Series C backed by world-class investors including Sequoia CapitalG and First Round and crossed $100M in revenue.

In 2026 we announced our second employee tender offer in 9 months at a new $5B valuation. We also launched a community equity round for our customers agency partners and club members.

Some things to know about us:

• Our community includes 11000 customers 150 integration partners 125 agencies 50 Clay clubs and 30k members on Slack.

• Our culture is unique inside and outside of work. Our team members are also DJs activists writers clowns marathoners skydivers psychedelic therapists social workers and more.

• All employees can work for free with world-class coaches who specialize in creativity management and more.

• Our operating principles including negative maintenance and non-attached action guide our work. Read more about them here.

• Read about us in the NYT Forbes First Round Review and more.

Hear from our employees directly on our Glassdoor page!

Were excited for our first CX Architect to design and build our expansion engine. This is a new and unique role. Were looking for someone who thinks like a general manager and will pursue every opportunity to improve post sales efficiency with the tenacity of a P&L owner on the way to moonshot goals like expanding quota capacity for our GTME (seller) organization. To do that this person will wear many hats simultaneously including: product manager roadmapping and designing solutions operations strategist working backwards from finance goals to operational milestones technical architect making changes to our systems business partner getting really deep with your end users (post sales) and RevOps pro building processes fit for scale like transparent ROE. Externally youll immerse yourself with our customers as a practitioner-evangelist of Clay and the future of GTM.

What Youll Do

• Maximize value creation across the customer journey: Find every inefficiency in the expansion journey and work with our GTM Ops and internal GTM Engineers to solve them using Clay and other tooling. Youll think and act like a P&L owner evolving every put and take in our GTM system.

• Push the art of the possible: Own the day to day of achieving our internal moonshot goals like greatly expanding efficiency and finding new use cases for Clay.

• Innovate with empathy: ****Embed within the post sales organization to generate novel solutions to current problems. Look around corners to build ahead of new technologies and approaches.

• Lead implementation and change management for GTM initiatives: Design and implement selling and retention process / methodology develop playbooks create field assets participate in every forecast call and help to drive the GTM operating rhythm.

• Partner with GTM Finance on planning and incentives: operationalize comp rollout provide operational assumptions for capacity models and collaborate on high-leverage questions like segment prioritization connect the dots across the GTM.

• Partner with GTM Engineering and GTM Ops: to push Clays product into new use cases propose extensions and contribute to our practitioner-led product feedback loop

What Youll Bring

• 8 years of experience in business strategy operations and analysis with at least 4 years in revenue operations at a hypergrowth AI / SaaS company

• At least 1 year of experience owning a P&L quota retention implementation pipeline or other business outcome personally

• Youve implemented novel GTM strategies with measurable business impact: reinvented the playbook before from first principles and are excited to do it again

• Exceptional quantitative modeling skills with experience understanding funnel and cohort performance

• Executive (but still grounded) presence: you communicate clearly challenge assumptions in the room and are comfortable saying I dont know yet!

• An informed perspective on AI and real examples of how youve put it to work in your workflows or team processes

• Youre excited to spend time speaking with our customers and community to bring Clays best practices to market

Required Experience:

Staff IC