Customs Brokerage Lead

SUMMARY DESCRIPTION:

To support the Customs Brokerage Supervisor/Manager in running the department focusing on operations monthly accounting and finances standard operating procedure writing people systems culture.

KEY RESPONSIBILITIES:

• Take an active role to support their supervisor and act as the back-up
• Monitor workboard for the team and coordinate with the supervisor to adjust the daily plan
• Actively manage group inboxes ensuring communication is timely professional and tasks are assigned and completed within the KPIs.
• Able to independently resolve problem shipments and customer escalations for their own accounts and be the additional escalation point for the team
• Assist on any accounting related tasks to ensure financial excellence
• Regularly attend and actively participate in customer facing engagements
• Ensure smooth and timely shipment process flow
• Ensure accurate and timely data entry into our operational system based on defined metrics
• Track and trace shipments
• Provide proactive and clear communication to internal and external customers
• Ensure accurate and timely client billing including dispute resolution
• Understand customer expectation to ensure all the elements of the SOP and KPIs are met
• Ensure compliance with company policies and external regulations
• Complete cross-training to support team coverage
• Professionally represent Expeditors to our customers service providers and government agencies

EXPECTATIONS :

• Be a knowledge expert of our technology and drive and adopt throughout the department
• Actively seeking or is certified in industry certification
• Regularly request additional responsibilities to support the team and the department
• Spend approximately 80% of their time in direct operations and 20% on development and training
• Continually identify areas to improve efficiency
• Achieve standard of 52 hours training per year including all mandatory trainings
• Drive and develop customer relationships to exceed their expectations
• In conjunction with supervisor manager identify develop and mentor your number 2.
• Have a sense of urgency be willing to help by offering solutions
• Support the manager in sales retention reporting accounting where needed.
• Ensure company credit procedures are followed and utilized effectively.
• Promote compliance policies and regulations
• Exude the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary

Qualifications :

• Strong understanding of Expeditors company policies and procedures
• Curiosity in learning all of Expeditors products services and systems
• Effective interpersonal skills including presentation written correspondence
• Strong Microsoft Office Skills
• Fluent in English. Multilingual a plus.
• Proactive drive with strong organizational skills
• Minimum 1 year of employment with Expeditors. Customs Brokerage experience a plus.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time