Customer Trust Lead

Who We Are:

At Emburse youll not just imagine the future youll build it. As a leader in travel and expense solutions we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations increase visibility and optimize spend across the enterprise.

Join our team as the internal authority on security and compliance representation and the organizations credible knowledgeable face to enterprise buyers procurement teams and third-party risk functions.

The Customer Trust Lead is a specialized individual contributor responsible for managing Emburses customer-facing security and compliance due diligence function supporting the full breadth of Emburses customer-facing organization including all Customer Success Managers Extended Services Client Sales and Installations teams and serving as a critical enabler of the renewal cycle. The role owns the full lifecycle of security questionnaires DDQs and vendor risk assessments managing approximately 500 engagements annually across Emburses portfolio of 14 products.

Emburse is an industry leader specializing in Financial SaaS software including Expense and Accounts Payable (AP) Reporting and Management.

What Youll Do:

• Own end-to-end response for all inbound security questionnaires DDQs and vendor risk assessments across new business renewals Extended Services engagements and Installations supporting the full customer-facing organization via RFPIO
• Maintain and continuously improve a high-quality content library in RFPIO and SafeBase that reflects current accurate and approved Emburse positions across all 14 products
• Triage all inbound requests to confirm scope route non-security requests appropriately with documented rationale and manage response SLAs with proactive communication; escalate blockers including unanswerable questions and policy gaps
• Serve as the internal subject matter expert on Emburses security and compliance posture across frameworks including SOC 2 ISO 27001 NIST 800-171 CSA CAIQ GDPR CCPA and others required by the customer base in direct liaison with the CISO and DPO
• Translate complex technical and compliance concepts into clear accurate customer-facing language calibrated to the audience staying current on Emburses certifications audit outcomes policy changes and product-level control updates across all products
• Partner with Security Legal and Product teams to validate responses identify gaps and ensure nothing is overstated or misrepresented
• Co-manage and maintain Emburses SafeBase Trust Center as the primary self-service destination for customer security inquiries keeping content current and aligned with the RFPIO content library
• Drive SafeBase adoption among customers and CSMs to reduce inbound DDQ volume for requests that can be self-served and identify content gaps based on recurring questionnaire themes
• Enforce intake governance: maintain and apply routing guides SLA tiers and scope definitions; document and track reason codes for out-of-scope requests declined engagements and escalations
• Maintain accurate records of all engagements for pipeline visibility and capacity planning and contribute to policies governing non-standard intake methods including customer requests for portal-based vendor risk platform access

What Were Looking For:

• 5 years in information security compliance vendor risk customer trust or a closely related function
• Demonstrated working knowledge of SOC 2 ISO 27001 NIST 800-53 SCCs SIG CSA CAIQ GDPR and CCPA
• Experience managing high-volume security questionnaire or DDQ workflows ideally in a SaaS environment
• Exceptional written communication skills precise defensible and audience-aware
• Proficiency with RFPIO or a comparable questionnaire automation platform
• Strong organization skills and ability to manage a large concurrent workload independently
• Experience administering or contributing to a Trust Center platform (SafeBase Vanta Drata OneTrust Whistic or similar) is preferred but not required
• Familiarity with public sector or regulated industry requirements (FedRAMP StateRAMP CMMC) is preferred but not required
• Background in T&E fintech or multi-product SaaS is preferred but not required

Why Emburse

Finance is changingand at Emburse were leading the way. Our AI-powered solutions help organizations eliminate inefficiencies gain real-time visibility and optimize spendso they can focus on whats next not whats slowing them down.

• A Company with Momentum We serve 12M users across 120 countries helping businesses modernize their finance operations.
• A Team That Innovates Work alongside some of the brightest minds in finance tech and AI to solve real-world challenges.
• A Culture That Empowers Competitive pay flexible work and an inclusive collaborative environment that supports your success.
• A Career That Matters Your work here drives efficiency innovation and smarter financial decision-making for businesses everywhere.

Shape your future & find whats next at Emburse.

Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.