Customer Tech Lead

Were looking for a Customer Technical Lead AI to join us onsite in Alpharetta GA. Youll join an awesome team to support our growing customer base.

About the Role

The Customer Technical Lead AI owns the technical testing and deployment of Apteans AI agents for customers post-sale ensuring solutions are built validated and launched exactly as scoped in the Agent Blueprint. You are the hands-on technical owner during implementation working closely with Solutions Consulting on handoff and with the Customer Success Manager to ensure a clean transition into adoption once the agent goes live.

In this role you will:

• Own the technical testing and deployment of AI agents for assigned customer accounts from blueprint handoff through go-live
• Validate agent configurations integrations and tool connections against the Agent Blueprint and customer requirements
• Troubleshoot and resolve technical issues that arise during build testing and deployment
• Partner with Solutions Consultants during sales-to-delivery handoff to fully understand the scoped solution and customer expectations
• Coordinate with product and engineering teams to escalate and resolve platform-level issues affecting deployment
• Conduct structured testing cycles including functional integration and user acceptance testing prior to go-live
• Document deployment steps configurations and known issues to support ongoing supportability of the solution
• Partner with the Customer Success Manager to ensure a smooth handoff at go-live transferring technical context needed for post-launch adoption expansion and renewal conversations
• Serve as a technical escalation point for issues that surface shortly after go-live

About You

You are a technically sharp detail-oriented professional who thrives on getting a solution right before it reaches the customers hands. Youre comfortable owning the testing and deployment process end to end and you take pride in a clean well-documented handoff. You communicate clearly with both technical and non-technical stakeholders and youre motivated by solving problems quickly and thoroughly rather than letting issues linger. You work well across teams moving fluidly between Solutions Consulting engineering and Customer Success to keep a deployment on track.

To be ahead of the pack you might have:

• Experience in a technical implementation deployment or solutions engineering role ideally within ERP SaaS or enterprise software
• Working knowledge of AI agents and Large Language Models including how agents are designed orchestrated and deployed
• Familiarity with APIs and how AI systems integrate with enterprise platforms
• Understanding of SQL for data querying and agent tool design
• Exposure to MCP (Model Context Protocol) servers or similar agent-tool integration frameworks
• Experience with structured testing methodologies (functional integration UAT)
• Awareness of agent observability and reliability practices including monitoring logging and production agent quality
• Strong documentation habits and experience producing deployment or handoff artifacts

Whats in it for you
Aptean offers competitive pay and robust benefit plans along with the opportunity to
grow your career in a fast-paced flexible and casual environment an outstanding
opportunity for career development and growth.

About Aptean
At Aptean our mission is to solve tomorrows unique challenges today with unrivaled
purpose-built software and superior customer experiences from people who care.
Aptean is a global provider of mission-critical industry-specific software solutions.
Aptean s purpose-built ERP and supply chain management solutions help address the
unique challenges facing process and discrete manufacturers distributors and other
focused organizations. Aptean s compliance solutions are built for companies serving
specific markets such as finance healthcare biotech and pharmaceuticals over10000
highly specialized organizations in more than 20 industries and 80 countries rely on
Aptean to streamline their everyday operations.

At Aptean our global and diverse employee base is our greatest asset. It is through
embracing and understanding our differences that we are able to harness our individual
power to maximize the success of our customers our employees and our company.
TVN Reddy

Aptean pledges to promote a company culture where diversity equity and inclusion are
central. We are committed to applying this principle as we interact with our customers
build our teams cultivate our leaders and shape a company in which any employee can
succeed regardless of race color sex national origin sexuality and gender identity
religion disability or age. Celebrating our diverse experiences opinions and beliefs
allows us to embrace what makes us unique and to use this as an asset in bringing
innovative solutions to our customer base.