Customer Team Leader (District Sales Manager), Cardiovascular Disease – North Central District

Job Description

The Customer Team Leader (CTL) plays a critical role in establishing our company customer- focused initiative.

This is a field-based sales management position that is responsible for the North Central district which includes and may not be limited to: Nebraska Iowa Wisconsin Minnesota North Dakota and South Dakota.

Key Responsibilities:

• Lead and manage a team of Customer Representatives to deliver strong sales performance by accurately identifying and addressing customer needs.

• Provide coaching and guidance to Customer Representatives to enhance their skills and effectiveness.

• Oversee training programs and manage all people-related processes for the customer team ensuring continuous development and optimal resource allocation.

• Develop and maintain a high-performing customer team aligned with organizational goals and customer expectations.

• Willingness to travel at least 15% of the time to support team and customer engagement activities which may occasionally require overnight stays. Specific requirements can be discussed during the interview process.

Qualifications and Attributes:

• Proven ability to cultivate a high-performing motivated sales team culture preferably with experience in the Cardiovascular therapeutic area.

• Provide strong leadership by guiding teams through change and challenges using situational coaching and emotional intelligence. Lead by example with a growth mindset and agility while fostering trust and openness to support teams effectively during periods of transition.

• Navigate ambiguity with confidence and a forward-looking vision communicating clearly and transparently to adapt customer engagement models within the Cardiovascular market and beyond.

• Maintain a customer-focused mindset by actively listening to understand customer objectives and foster meaningful relationships across the organization.

• Apply expertise in account planning and management collaborating effectively with cross-functional teams to achieve common goals.

• Experience building and maintaining strong relationships with key accounts and customers in the Cardiovascular sector.

• Solid understanding of Rx Pathways including prescription processes through healthcare providers Electronic Health Records (EHR) pharmacies and knowledge of benefit design and prior authorization requirements.

• Skilled in coaching sales professionals to navigate Managed Care environments and partner with Integrated Delivery Networks (IDN) and Account Management teams.

• Track record of leading successful product launch teams in competitive markets.

• Proficient in leveraging business analytics and technology to generate insights develop strategies and execute plans while coaching sales teams to utilize these tools effectively.

Required Skills and Experience

• BA/BS degree with minimum 5 years experience in Sales Marketing or Managed Care within the Pharmaceutical industry

• Valid drivers license

Preferred Skills and Experience

• Advanced degree such as MBA or MS in Science Business or Healthcare discipline

• At least 3 years experience working with key thought leaders or influential customers in large group practices hospitals or managed care organizations

• Proven ability to manage lead coach and inspire successful sales teams preferably within the Cardiovascular market with previous Field Sales Management experience

• Strong analytical mindset with experience coaching sales teams to effectively leverage tools and technology for gathering customer insights and enhancing sales impact

• Experience selling and leading teams in the Pharmaceutical Biotech or Medical Device industries

• Skilled at establishing and maintaining relationships and networks within customer organizations

#CCSALES2026

Required Skills:

Account Management Account Management Account Planning Active Listening Adaptability Analytical Problem Solving Cardiovascular Pharmacology Commercial Account Management Competitive Markets Customer Engagement Decision Making Electronic Health Records (EHR) Healthcare Sales Job Descriptions Lead Generation Managed Care Market Analysis Marketing People Leadership Pharmaceutical Sales Product Knowledge Resource Allocation Sales Forecasting Sales Management Sales Performance Coaching 2 more

Preferred Skills:

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US and Puerto Rico Residents Only:

Our company is committed to inclusion ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race color age religion sex sexual orientation gender identity national origin protected veteran status disability status or other applicable legally protected a federal contractor we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws visit:

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We are proud to be a company that embraces the value of bringing together talented and committed people with diverse experiences perspectives skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas broad experiences backgrounds and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one anothers thinking and approach problems collectively.

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The salary range for this role is

$173200.00 - $272600.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employees position within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills geographic location government requirements and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive if applicable.

We offer a comprehensive package of benefits. Available benefits include medical dental vision healthcare and other insurance benefits (for employee and family) retirement benefits including 401(k) paid holidays vacation and compassionate and sick days. More information about benefits is available at can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only:We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only:We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully
Merck & Co. Inc. Rahway NJ USA also known as Merck Sharp & Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place introductions are position specific. Please no phone calls or emails.

Employee Status:

Regular

Relocation:

Domestic

VISA Sponsorship:

No

Travel Requirements:

25%

Flexible Work Arrangements:

Remote

Shift:

Not Indicated

Valid Driving License:

Yes

Hazardous Material(s):

n/a

Job Posting End Date:

06/24/2026

*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.