Customer Support Technician (Entry Level) 26-06055

Job Title: Customer Support Technician (Entry Level)
Location: Jacksonville Florida
Duration: 2 Years

We are seeking an Entry-Level Customer Support Technician to provide desktop support hardware/software troubleshooting and technical assistance for end users in a fast-paced IT environment. This role involves supporting workstation hardware Microsoft Office 365 Windows operating systems audio-visual systems and network connectivity while delivering excellent customer service.

Candidates should be comfortable traveling between client locations supporting end users onsite and working collaboratively with IT teams to resolve technical issues efficiently.

• Provide desktop and end-user technical support for hardware software and peripheral devices
• Install configure upgrade and troubleshoot desktops laptops printers and mobile devices
• Monitor and resolve assigned service tickets in a timely manner
• Document troubleshooting steps resolutions and technical procedures
• Install and support audio-visual and video conferencing equipment
• Perform basic network and telephony troubleshooting
• Support remote troubleshooting efforts by technical teams
• Assist with software installation configuration and updates
• Participate in equipment inventory management and surplus activities
• Travel to remote sites to deploy and support IT resources
• Participate in team meetings projects and departmental initiatives
• Follow organizational policies procedures and quality standards

• High School Diploma or equivalent required
• Minimum 1 year of experience in:
  • Desktop support
  • Workstation hardware installation and maintenance
  • Technical support in Windows environments
• Experience supporting:
  • Microsoft Office 365
  • Windows 10 or newer operating systems
• Strong troubleshooting and customer service skills
• Ability to work independently and manage multiple priorities

• Associate degree with coursework in Information Technology
• CompTIA A or Network certifications
• Experience with:
  • Audio-visual systems
  • Video conferencing technologies
  • Basic networking concepts
  • Mobile device support

For more details reach at