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Customer Support Technician

V2Soft

Job Location:

Boca Raton, FL - USA

Monthly Salary: Not provided by the employer

Posted: 29 September 2026 (2 days ago)

Application Deadline: 27 December 2026

Vacancies: 1 Vacancy

Job Summary

V2Soft is a global leader in IT services and business solutions delivering innovative and cost-effective technology solutions worldwide since 1998. We have We have headquartered in Bloomfield Hills MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI IT staffing cloud computing engineering mobility testing and more. Certified with CMMI Level 3 and ISO standards V2Soft is committed to quality and security. Beyond our work we actively support local communities and non-profits reflecting our core values. Join us to be part of a dynamic and impactful global company!

Please visit us at to know more.
Job Responsibilities:

Install and configure computer hardware software systems mobile devices printers and scanners.
Assist in coordinating audiovisual setups and providing video conferencing support.
Preferred: Knowledge of virtual meeting applications (MS Teams Zoom GoTo etc.).
Preferred: Knowledge of audiovisual equipment (Microsoft Teams Rooms certified devices).
Monitor and maintain computer systems using company-provided tools such as Active Directory and Microsoft Endpoint Configuration Manager (MECM).
Identify and diagnose hardware software or network-related issues and develop a plan to resolve repair or replace resources as needed.
Recommend strategies to improve efficiency including implementing new practices devices and/or software.
Demonstrate proficiency in Office 365 applications including MS Outlook MS Excel MS Word MS Teams and Windows 10/11.
Collaborate with and assist other areas of the IT department on projects and initiatives.
Work onsite during hours of operation between 7:00 a.m. and 6:00 p.m. Monday through Friday.
Participate in after-hours (evening and weekend) on-call rotation.
Travel to remote locations to provide support as needed.
Perform other duties as assigned.
Must be able to lift 50 pounds.

Required Skills:

High school diploma or equivalent; relevant degrees certificates or additional education are a plus.
01 year of IT support experience with basic hardware software and troubleshooting knowledge; IT enterprise experience preferred.
Ability to quickly learn new systems in a fast-paced environment.
Strong problem-solving analytical thinking and adaptability.
Able to manage multiple priorities and work independently or in a team.
Effective under pressure with strong organizational and time-management skills.
Entry-level Tier 1 role supporting low- to medium-complexity issues.
Works under general guidance from senior IT staff following documented procedures and checklists.

V2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds including individuals with disabilities and veterans.
- to view all of our open opportunities and to learn more about our benefits.

Required Experience:

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