Customer Support Supply Chain Manager

Company:

Boeing Global Services Distribution Business is looking for a dynamic Customer Support Supply Chain Manager to join our Order Fulfillment team in Hialeah FL Chandler AZ Enfield CT O Fallon MO or Wichita KS.

Position Responsibilities:

• Leading direct employees responsible for order fulfillment order management and ensuring the Distribution Services supply chain value stream is executing and fulfilling customer commitments globally.

• Responsible for managing team performance via Key Performance Indicators (KPI) and customer satisfaction metrics.

• This role requires significant operational interface with customers on order management & recoveries as well as all the Supply Chain functional teams; Planning Procurement Distribution and Warehousing other functions and customers to enable optimized supply chain value stream performance.

• Minimal travel may be required to support customer engagements such as business reviews or customer site visits.

To be considered for this position you will be required to complete an assessment as part of the selection process. Failure to complete the assessment will remove you from consideration.

Basic Qualifications (Required Skills and Experience)

• Candidates must have at least one year of experience in leadership role (team leader temp manager large scale cross functional project/program management or format manager experience) OR have completed the Boeing internal course Exploring Leadership.

• 10 years of experience in customer support for aerospace or other complex industry.

• Experience managing complex customer programs

• Ability to tailor messages to internal and external customers and across multiple levels of the customers organization.

• Ability to work in a fast-paced environment and manage competing priorities.

• Excellent communication skills both written and verbal.

• Proficient knowledge in all Microsoft Office (Excel Word PowerPoint) applications.

This position must meet export control compliance requirements. To meet export control compliance requirements a U.S. Person as defined by 22 C.F.R. 120.15 is required. U.S. Person includes U.S. Citizen lawful permanent resident refugee or asylee.

Preferred Qualifications (Desired Skills and Experience)

• Bachelors Degree Business Administration or Engineering or Related Field of Study or equivalent work experience.

• 2 years of supervisory experience or team lead experience

• Demonstrated leadership communication and problem-solving skills.

• Experienced in managing a team leading people.

• Knowledge of techniques to help identify a customers organization capabilities practices support resources preferences problems and other constraints to provide effective product support and technical issue resolution.

• Skills and ability to: collect organize synthesize and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources.

• Knowledge of Boeings organizations processes program plans policies and procedures and products required to effectively perform functional responsibilities of the occupation.

Drug Free Workplace:

Boeingis a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria are met as outlined in our policies.

Conflict of Interest: Successful candidates for this job must satisfy the Companys Conflict of Interest (COI) assessment process.

Total Rewards & Pay Transparency:

At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and several programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications as well as market and business considerations.

Summary pay range: $95000.00 - $135000.00

Language Requirements:

Education:

Relocation:

Export Control Requirement:

Safety Sensitive:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

Shift:

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