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Customer Support Specialist IT Middletown, PA
Job Location:
Job Location:
Middletown, DE - USA
Monthly Salary:
$ 72900 - 81000
Monthly Salary:
Posted:
27 July 2026 (30+ days ago)
Posted:
Application Deadline:
24 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps.
Unless specifically stated otherwise this role is On-Site at the location detailed in the job post.
Job Description
WHO WE ARE
As the largest private-sector power producer in the world and the nations largest producer of clean and reliable energy Constellation is focused on our purpose: lighting the way to a brilliant tomorrow for all. We have been the leader in clean energy production for more than a decade and we are cultivating a workplace where our employees can grow thrive and contribute. Now integrated with Calpine our portfolio includes 55 gigawatts of capacity from nuclear natural gas geothermal hydro wind and solar facilities with the generating capacity to power the equivalent of 27 million homes.
Our culture and employee experience make it clear: We are powered by passion and purpose. Together were creating healthier communities and a cleaner planet and our people are the driving force behind our success. At Constellation you can build a fulfilling career with opportunities to learn grow and make an impact. By doing our best work and meeting new challenges we can accomplish great things. Join us in meeting the countrys energy needs today and tomorrow.
TOTAL REWARDS
Constellation offers an extensive selection of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and a wide-range of benefits that support both employees and their families helping them prepare for the addition to highly competitive salaries eligible employees are offered a bonus program 401(k) with company match employee stock purchase program; comprehensive medical dental and vision benefits including robust wellbeing programs; disability and life insurance benefits; paid time off for vacation holidays and sick days; and much more.
PRIMARY DUTIES AND ACCOUNTABILITIES
Client Relationship Management help establish and maintain IT Client relationships which includes:
Provides front-line primary technical request support to end users on various technical issues and problems relating to hardware software and peripherals.
Responds to documents and resolves service tickets in a timely manner in accordance with IT Service Level Agreements.
Utilize problem-solving skills to analyze consult diagnose and resolve complex problem situations or when appropriate escalate or route them to appropriate IT staff members.
Provides support for desktop computer systems including repair installation and testing of systems peripherals and software.
Provides support for multiple platforms including desktops laptops mobile devices video conferencing equipment printers scanners and plotters.
Performs remote troubleshooting and guide clients in basic installations
Acts a technical liaison between the business vendors and IT for technical solution and product evaluations.
Project Support coordinate and or execute projects involving IT resources and client engagement
Works with project teams to ensure the timely and successful delivery of IT projects related to end user devices or support of hardware related to client engagement.
Executive Support perform break fix end user device service requests for VIP clients
Business continuity and emergency response Ensures business continuity during all emergency responses.
Engages in all emergency response situations such as storm support or network outages. Maintain open line of communication with leadership the ITOC and point of engagement.
Change Management (CM) - Support CM activities related to new or enhanced Services provided by IT
Knowledge Management Create and modify knowledge articles to improve customer experience
Assist in creation of documentation for products and services. Use best practices to improve products and services provided to business unit partners and monitor adherence within Team/Group to standards as defined within the Management Model.
Vendor Coordination Work with vendor partners included but not to limited escalations escorts etc..
Additional Qualifications/Responsibilities
This Customer Support Specialist role can be filled at the Entry or Mid-level. Please see minimum qualifications list below for each level
Expected Salary Range:
Entry-Level - $58500 to $65000 varies based on experience along with comprehensive benefits package that includes bonus and 401(k).
Mid-Level - $72900 to $81000 varies based on experience along with comprehensive benefits package that includes bonus and 401(k).
PRIMARY PURPOSE OF POSITION
This position will be 100% onsite at the Crane Clean Energy Center in Middletown Pennsylvania. Provides day-to-day operational support of the service desk workplace technologies and devices in accordance with service level agreements and business priorities. Effectively manages client engagements and service requests for both on-site and remote customers. Performs activities related to device lifecycle management such as procurement provisioning IMACs (install move add and changes) refresh and disposal as well as inventory management. Also provides technical support for Executive/VIP clients high profile meetings/events video conference equipment and BU specific IT requests such as projects restoration services storm duty and emergency response as needed.
MINIMUM QUALIFICATIONS FOR ASSOC CUSTOMER SUPPORT SPECIALIST - IT
Experience in related experience in desktop support.
Experience with Computer Support Customer Service Help Desk Ticketing System
Demonstrated ability to understand and communicate customer issues
Ability to work independently and collaboratively to support individual shared and organizational issues goals and targets
Strong communication skills (verbal and written)
MINIMUM QUALIFICATIONS FOR CUSTOMER SUPPORT SPECIALIST - IT
Associates degree and typically 2 to 4 years related experience in IT Customer Support or 2 - 5 years relevant work experience
Appropriate technical skills Active Directory Windows OS Mac OS Office 365 Mobile Devices Business Applications such as Service Now Asset Suite etc.
Strong problem-solving skills
Excellent communications skills (written and verbal)
PREFERRED QUALIFICATIONS
Bachelors degree in Computer Science
ServiceNow experience
Ability to provide on-call support after normal business hours
A and Network
Customer Service Experience
Knowledge of business practices and processes in ITIL Agile etc.
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps.
Unless specifically stated otherwise this role is On-Site at the location detailed in the job post.
Job Description
WHO WE ARE
As the largest private-sector power producer in the world and the nations largest producer of clean and reliable energy Constellation is focused on our purpose: lighting the way to a brilliant tomorrow for all. We have been the leader in clean energy production for more than a decade and we are cultivating a workplace where our employees can grow thrive and contribute. Now integrated with Calpine our portfolio includes 55 gigawatts of capacity from nuclear natural gas geothermal hydro wind and solar facilities with the generating capacity to power the equivalent of 27 million homes.
Our culture and employee experience make it clear: We are powered by passion and purpose. Together were creating healthier communities and a cleaner planet and our people are the driving force behind our success. At Constellation you can build a fulfilling career with opportunities to learn grow and make an impact. By doing our best work and meeting new challenges we can accomplish great things. Join us in meeting the countrys energy needs today and tomorrow.
TOTAL REWARDS
Constellation offers an extensive selection of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and a wide-range of benefits that support both employees and their families helping them prepare for the addition to highly competitive salaries eligible employees are offered a bonus program 401(k) with company match employee stock purchase program; comprehensive medical dental and vision benefits including robust wellbeing programs; disability and life insurance benefits; paid time off for vacation holidays and sick days; and much more.
PRIMARY DUTIES AND ACCOUNTABILITIES
Client Relationship Management help establish and maintain IT Client relationships which includes:
Provides front-line primary technical request support to end users on various technical issues and problems relating to hardware software and peripherals.
Responds to documents and resolves service tickets in a timely manner in accordance with IT Service Level Agreements.
Utilize problem-solving skills to analyze consult diagnose and resolve complex problem situations or when appropriate escalate or route them to appropriate IT staff members.
Provides support for desktop computer systems including repair installation and testing of systems peripherals and software.
Provides support for multiple platforms including desktops laptops mobile devices video conferencing equipment printers scanners and plotters.
Performs remote troubleshooting and guide clients in basic installations
Acts a technical liaison between the business vendors and IT for technical solution and product evaluations.
Project Support coordinate and or execute projects involving IT resources and client engagement
Works with project teams to ensure the timely and successful delivery of IT projects related to end user devices or support of hardware related to client engagement.
Executive Support perform break fix end user device service requests for VIP clients
Business continuity and emergency response Ensures business continuity during all emergency responses.
Engages in all emergency response situations such as storm support or network outages. Maintain open line of communication with leadership the ITOC and point of engagement.
Change Management (CM) - Support CM activities related to new or enhanced Services provided by IT
Knowledge Management Create and modify knowledge articles to improve customer experience
Assist in creation of documentation for products and services. Use best practices to improve products and services provided to business unit partners and monitor adherence within Team/Group to standards as defined within the Management Model.
Vendor Coordination Work with vendor partners included but not to limited escalations escorts etc..
Additional Qualifications/Responsibilities
This Customer Support Specialist role can be filled at the Entry or Mid-level. Please see minimum qualifications list below for each level
Expected Salary Range:
Entry-Level - $58500 to $65000 varies based on experience along with comprehensive benefits package that includes bonus and 401(k).
Mid-Level - $72900 to $81000 varies based on experience along with comprehensive benefits package that includes bonus and 401(k).
PRIMARY PURPOSE OF POSITION
This position will be 100% onsite at the Crane Clean Energy Center in Middletown Pennsylvania. Provides day-to-day operational support of the service desk workplace technologies and devices in accordance with service level agreements and business priorities. Effectively manages client engagements and service requests for both on-site and remote customers. Performs activities related to device lifecycle management such as procurement provisioning IMACs (install move add and changes) refresh and disposal as well as inventory management. Also provides technical support for Executive/VIP clients high profile meetings/events video conference equipment and BU specific IT requests such as projects restoration services storm duty and emergency response as needed.
MINIMUM QUALIFICATIONS FOR ASSOC CUSTOMER SUPPORT SPECIALIST - IT
Experience in related experience in desktop support.
Experience with Computer Support Customer Service Help Desk Ticketing System
Demonstrated ability to understand and communicate customer issues
Ability to work independently and collaboratively to support individual shared and organizational issues goals and targets
Strong communication skills (verbal and written)
MINIMUM QUALIFICATIONS FOR CUSTOMER SUPPORT SPECIALIST - IT
Associates degree and typically 2 to 4 years related experience in IT Customer Support or 2 - 5 years relevant work experience
Appropriate technical skills Active Directory Windows OS Mac OS Office 365 Mobile Devices Business Applications such as Service Now Asset Suite etc.
Strong problem-solving skills
Excellent communications skills (written and verbal)
PREFERRED QUALIFICATIONS
Bachelors degree in Computer Science
ServiceNow experience
Ability to provide on-call support after normal business hours
A and Network
Customer Service Experience
Knowledge of business practices and processes in ITIL Agile etc.
Required Experience:
IC
About Company
VetJobs & Military Spouse Jobs works with our employer partners to source, screen, and move qualified talent to the desktops of the Hiring Managers. Application is a two-step process, so please be patient with the team. When you submit to a position on our site your information will ... View more
