Customer Support Specialist III, Ecommerce, 2,000 Sign on Bonus Ventrac

• Applicants must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship of a school/employment or any other visa regardless of expiration date now or in the future.

Ventraclocatedin Orrville Ohio is a division of The Toro Company. Ventrac is a premier innovator of equipment for turf and landscapegroundsmanagement sidewalk snow removal and specialtygroundscare maintenance. Built for performance with quality to last Ventrac equipment is ideal for golf course turf management sports fields collegiate campuses residential and commercial property maintenance and public green spaces.#LI-Ventrac

The Ecommerce Customer Support Specialist oversees the strategy execution and optimization of digital commerce channels. This role bridges commercial operational and technical functions to grow online revenue improve customer experience and ensure seamless integration between ecommerce platforms marketing and manufacturing/fulfillment operations.

• This opportunity is based out of Orrville Ohio. The current team works 5-days on campus. Fully remote is not available for this opportunity.

• Typical office environment as it pertains to lighting temperature and noise level when in administrative/operations offices.

In order to grow and build a successful career with The Toro Company you will be responsible for:

• Develop and execute the companys ecommerce platform aligned with sales marketing and manufacturing goals.

• Identify new online growth opportunities marketplace expansion customer segments and digital sales channels.

• Lead cross-functional initiatives ensuring alignment across IT marketing product management supply chain and customer service.

• Manage ecommerce platforms and collaborate with developers or external agencies on enhancements and merchandising.

• Resolve phone & email inquiries relating to parts specifications and product availability process returns/exchanges; perform invoicing.

• Assist customers with technical support credit card issues and checkout friction.

• Serve as a backup to the order services team.

• Facilitate digital pricing strategies in collaboration with sales and finance teams.

• Partner with manufacturing logistics and warehouse teams to ensure inventory accuracy lead times and operational readiness for ecommerce orders.

• Help develop e-commerce-friendly fulfillment processes packaging standards and service level expectations.

• Monitor order accuracy on-time delivery and customer satisfaction metrics.

To be considered for this role an individual should meet the following minimal requirements:

• HS Diploma or GED equivalent required.

• 5-7 years experience in ecommerce management program management or digital operations in manufacturing.

• Successfully demonstrate strong written and verbal communication skills including phone communication skills.

• Professional interpersonal skills utilizing patience and empathy while assisting customers with inquiries and technical assistance.

• Exhibit initiative and be a team player who supports company objectives and culture.

• Ability to read understand and interpret mechanical and operational information effectively.

• Self-motivated individual who understands the importance of creating and maintaining a positive memorable customer experience.

• Knowledgeable with Microsoft Suite CRM and Internet.

• Bachelors degree in Business Marketing Supply Chain

• Strong understanding of ecommerce platforms data integration and online merchandising.

• Advanced product knowledge with tractor equipment accessories and components.

• Excellent project management and cross-functional skills in a manufacturing environment.

At The Toro Company we are always working to make sure our employees know just how valued they addition to a competitive salary an affordable and top-tier medical/dental/vision plan 401k and many other great benefits -The Toro company offers employees at our Bloomington MN HQ location a variety of perks including:

• Dress for your day- We knowyouremore productive whenyourecomfortable which is why employees are encouraged to take advantage of our casual office-plant blended environment.

• Location Located in the heart of Orrville a small town with a busy manufacturing industry we have a family-like work atmosphere. We are around 10 minutes from U.S. Route 30 and Route 585 for easy travel.

• Onsite amenities With two onsite cafes and large break rooms we have a convenient and comfortable area for breaks and lunches. We have around 350 employees and are always growing. We have newer high-quality facilities (built from 2014-2018) and an exceptionally clean manufacturing work environment.

• Wellness- In addition to physical wellbeing The Toro Company offers a variety of mental health financial health and other types of resources to every full-time employee.

• Volunteerism- The Toro Company is proud to provideemployees20 hours of paid time to volunteer in the community.

• Growth Opportunities TTC prides itself on giving our employees the chance to grow their careers. Tuition reimbursement opportunities to move into new areas of interest and promotion opportunities are a few examples.

• Competitive SalaryAreasonable estimate of the annual pay range isbetween$65000-$70000 year. Salary will bedeterminedby experience and qualifications. You may be eligible toparticipatein an incentive program which rewards employees based on individual and organizational performance. Eligibility and award amounts aredeterminedby company policy and performance you need to you can access your pay early with thedaily payapp.

At The Toro Company we are committed to fostering a secure and trustworthy recruitment experience for our applicants. Recruitment fraud is a growing concern for job seekers so please be aware that throughout our recruitment process youll never be required to pay any fees or disclose personal financial details when applying to TTC opportunities. All legitimate job opportunities must be applied for directly through our official careers page at or via Workday our applicant tracking system.

The Toro Company is an Equal Opportunity Employer. We consider all qualified applicants based on merit and do not discriminate on the basis of race color religion sex (including pregnancy gender identity and sexual orientation) parental status national origin age disability genetic information military service or other non-merit factors. We are committed to creating a welcoming environment for all employees.

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