Customer Support Specialist (HYBRID)

About Our Company:

InBody is a worldwide leader in the health metrics field revolutionizing the industry with innovative technology and devices. InBodys products are trusted by top research facilities fitness centers hospitals and health centers around the world because of their accuracy reproducibility and ease-of-use.

We proudly produce advanced health technology designed to make understanding and improving health and wellness accessible to everyone. From class-leading body composition analyzers to user-friendly automated blood pressure monitors our goal is to equip health and wellness professionals with the tools they need to help clients and communities improve their well-being.

About the Role:

We are looking for aCustomer Support Specialisttoprovide technical and hardware support solutions for our customers. You willberesponsibleforbeing the first line of support for post-sales product-related inquiries and issues. You willwork with fellow teammates while collaborating toassistand resolve all requests with excellent customer service to ensure client satisfaction.

The ideal candidate has a hunger for delivering exceptional customer experiences and continuously learning new products systems and for an optimistic self-starter with a positive attitude exceptional communication abilities and a service-oriented mindset who can build trust. It is crucial that the candidate thrives in our entrepreneurial company culture where change is constant growth is immense and opportunities abound.

If you enjoy helping others take ownership of solving problems and are passionate about creating outstanding customer experiences while working with innovative technology this is the perfect position for you!

This is afull-timehybridpositionat our officelocatedin CerritosCAreporting to theCustomer SupportAssistant Manager.

Essential Responsibilities:

• Maintain up to date product and service knowledge base

• Create and manage support tickets

• Accurate record keeping and useof customer support software

• Provide exceptional service to external users excelling in empathy active listeningand ownership

• Support customers through various means of communication including email phone and chat

• Collaborate within your teamand cross departmentallyto resolve customer inquiries

• Ensuretimelyand successful resolutions for all customers issues and concerns

• Assistwithconsumerproduct returns including refunds

• Create andmaintaindocuments for customer units for repair and return shipments

• Create sales orders estimates and invoices for services using the ERP system

• Achieve desired CSAT scores

Essential Qualifications:

• Excellent oral written and interpersonal communication skills

• Able to interact and support a wide range of people

• Strong troubleshooting analytical and problem-solving skills

• Knowledge of CRM or helpdesk/ticketing systems

• General knowledge of computer software applications

• Excellent organizational and time management skills with the ability to prioritize multiple projects and deadlines

• Proficiencywith Microsoft Office

• Fundamental knowledge of electronic equipment & software programs

• Ability to work in a fast-paced environmentwith a commitment to quality and accountability

• Must pass the internal products certification training within the introductory period

Bonus Qualifications:

• Bilingual Spanish preferred but not required

• Builds trust and rapport with customers through quality service and the desirefor excellence

• Positive helpful and professionaldemeanor

• Able to think of the big picture and the overall customer journeywhen considering the customers experience

• Solution and service oriented

• A passion for helping others

• Dynamic creative and resilient

Pleasenotethis job description is not designed to cover orcontaina comprehensive listing of activities duties or responsibilities that arerequired ofthe employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Interview Process:

As part of the hiring process selected candidates willbe requiredto complete a preliminary recorded video interview throughWedgeHR. This step is mandatory and applications will not be considered complete until the recorded interview has beensubmitted. Candidates who do not complete the Wedge HR interview will not be considered for the position.

Benefits Summary*:

• Medical (PPO) dental (PPO) vision (PPO) & life insurance*

• Flexible spending account (FSA) and dependent care account (DCA)*

• 401(k) plan with up to 3% company match*

• Paid vacation and sick leave

• 11 annual paid holidays and paid time off for birthday

• Corporate wellness program including gym membership reimbursement and monthly chiropractic and acupuncture services

• Discounted pet insurance

• Job-related training reimbursement*

*The above-stated benefits may change without prior notice and will begin after successfully completing the 90-day introductory periodand/or other tenure requirements.

Pay Rate Range:

• $21.00- $27.00perhour

COMMITTED TO EQUAL OPPORTUNITY

BiospaceInc dba InBody believes in equal opportunity for all and is committed to ensuring all individuals have an opportunity to apply for those positions that they are interested in and qualify for without regard to race religion ethnicity national origin citizenship gender gender identity sexual orientation age veteran status disability genetic information or any other protected characteristic. Ourequal employment opportunity policy statement theKnow Your Rights poster andPay Transparency Nondiscrimination Provisionreaffirmthis commitment.

InBody is also committed to providing reasonable accommodations to qualified individuals with a disability so that an individual can perform job-related duties. If you are interested in applying for an employment opportunity and require specialassistanceoran accommodationto apply due to a disability please contact our HR team at .