Customer Support Specialist

Location: 100% Remote Open to qualified candidates residing in and authorized to work within either the United States or Canada.

About WiQo US
WiQo US is a premier provider in advanced medical aesthetics best known for PRX Derm Perfexionour signature skin biorevitalization treatment alongside our line of medical-grade homecare formulations. Trusted by dermatologists plastic surgeons and medical spa professionals across North America WiQo is committed to combining clinical excellence with exceptional customer service.

Role Overview
We are seeking an empathetic proactive Customer Support Specialist to join our remote team supporting WiQo this role you will act as a primary point of contact for our medical aesthetic practice partners wholesale accounts and direct consumers. You will respond to product and order inquiries resolve account questions and deliver a smooth support experience across email live chat and phone.

Key Responsibilities
Respond promptly professionally and empathetically to inbound provider and client inquiries via email chat and phone systems.
Assist clinical accounts and retail customers with order tracking product availability return processing and account setups.
Utilize internal CRM platforms and e-commerce systems (such as Shopify and Zendesk/Gorgias) to track orders update account details and document communications.
Work closely with sales logistics and operations teams to resolve complex order issues or shipping delays.
Maintain high customer satisfaction metrics while adhering to response time standards and internal service guidelines.

Qualifications
1 to 3 years of experience in customer support client relations or e-commerce customer service.
Exceptional written and verbal communication skills with a polished professional tone.
Experience navigating e-commerce systems (e.g. Shopify) and support ticketers/CRMs (e.g. Zendesk Gorgias Salesforce).
Strong troubleshooting skills and attention to detail in a fast-paced environment.
Dedicated quiet home office environment equipped with high-speed internet.

Compensation & Benefits
Pay Range: $19.00 $23.00 per hour.
100% Remote flexibility across the US and Canada.
Comprehensive onboarding and product training provided.
Exclusive employee perks and discounts on WiQo skincare products.

WiQo US is an Equal Opportunity Employer.