Customer Support Specialist Bilingual

The Bilingual Customer Support Specialist supports English- and Spanish-speaking customers in a high-volume distribution and order-fulfillment environment. This position serves as a primary customer contact by answering telephone calls and emails researching order and account questions resolving complaints processing mailed requests entering and updating customer data and maintaining accurate records in customer and order-management systems. The specialist also imports order files prepares routine reports completes authorized website and database updates and coordinates with warehouse and fulfillment personnel to help ensure customer orders and service requests are handled accurately and on time.

Key Responsibilities:

• Provide professional customer support in English and Spanish through telephone email mail and other approved communication channels.
• Manage inbound and outbound customer communications clarify customer needs research account or order issues and provide accurate resolutions.
• Address customer concerns and complaints promptly escalating complex or unresolved matters to the appropriate supervisor.
• Perform accurate data entry mail processing database updates and routine administrative support.
• Maintain complete and accurate customer account order and service records.
• Prepare and support recurring reports related to customer activity orders inquiries and service performance.
• Develop and maintain a thorough working knowledge of applicable products services policies procedures and customer-support requirements.
• Import order files and complete authorized website or system updates as directed.
• Coordinate with warehouse fulfillment inventory and administrative personnel to research issues and support timely order completion.
• Protect customer and organizational information and follow all applicable security privacy and information-handling procedures.
• Perform other related customer service and operational support duties as assigned.

• High school diploma or equivalent.
• Minimum 1 year of customer service or call-center experience.
• Fluency in English and Spanish spoken and written.
• Strong verbal and written communication skills with the ability to interact professionally with customers coworkers and management.
• Proficiency with Microsoft Office applications particularly Excel Outlook and Word.
• Strong research problem-solving and complaint-resolution skills.
• Excellent attention to detail organization and ability to manage multiple priorities.
• Ability to work independently and collaboratively in a fast-paced deadline-driven environment.
• Ability to stand bend and lift materials weighing up to 50 pounds when required and to work safely within a warehouse or distribution environment.
• Ability to work onsite in Pueblo Colorado five days per week during the established operating schedule.
• Ability to successfully complete applicable pre-employment screening and background requirements

Compensation & Benefits

• Compensation: $17.36 per hour.
• Benefits: Health life dental vision and disability insurance (eligible after 30 days).
• Additional: HSA 401(k) with employer match and educational reimbursement.

This position is contingent upon contract award. HeiTech Services is proactively identifying qualified candidates in anticipation of a potential federal contract award. Qualified applicants may be contacted for prescreening and interviews prior to award. Employment is contingent upon successful contract award and completion of all required pre-employment and security requirements.

HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race color religion sex (including pregnancy sexual orientation and gender identity) national origin age disability veteran status or any other protected status under applicable law.

If you require a reasonable accommodation during the application process please contact us at

HeiTech Services may utilize technology-assisted tools including artificial intelligence to support the review of application materials. These tools are used to enhance efficiency; however all hiring decisions are made by human reviewers in accordance with federal hiring guidelines.