Customer Support Representative

Who We Are

A-Gas is the global expert in the supply and life-cycle management of specialty chemicals and gases.

A-Gas also provides refrigerants blowing agents fire protection agents and carbon credit offsets. Rapid Recovery is the companys service division and the number-one provider of refrigerant recovery services for the HVAC refrigeration demolition and marine industries. With industry-leading recovery reclamation and gas processing technologies A-Gas leads the industry in developing cutting-edge solutions designed to protect the environment. For more information on A-Gas go to

Job Overview

A-Gas Americas is seeking an energetic Customer Support Representative to join our team in Rhome TX. This role requires exceptional verbal written and interpersonal skills to maintain positive and supportive customer partnerships.

Key Responsibilities

• Provide professional customer support and prompt account management
• Assist truck drivers to ensure smooth rapid delivery of products and services to customers
• Promptly answer screen and direct phone calls from customers
• Review and manage customer accounts to ensure 100% accuracy in order entry.
• Job Entry: Facilitate prompt precise entry and tracking of gas acquisition jobs.
• Partner with operations logistics and plant teams to ensure jobs are completed on time
• Filter data based on material pricing structures and specific contract fee requirements
• Apply exact pricing models aligned with the most current customer master agreements.
• Update purchase orders material metrics and cost structures in web-based systems
• Prepare final job reports and partner with finance dept. to clear jobs for receipts and payments

Qualifications & Skills

• High School Diploma or equivalent required; Associate or Bachelors degree preferred.
• Minimum 2 years of experience in customer service and account management.
• Prior experience with Accounts Payable (AP) or Accounts Receivable (AR) preferred
• Proficient in Microsoft Office SAP Salesforce and cloud-based applications.
• Ability to organize prioritize and multitask in a fast-paced environment
• Maintain confidentiality regarding customer accounts and pricing data.

Why A-Gas

Pay range $23 and up based on experience. Other benefits include company profit-sharing medical dental vision paid holidays paid time off (PTO) 401(k) disability life insurance training initiatives professional certifications and a tuition reimbursement.

This role is required to be on site in Rhome TX to support the Operations team. Work from home flexibility may only be granted after a probationary period and training has completly concluded.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin disability or veteran status.

Required Experience:

Unclear Seniority