Customer Support Representative 1,000 New Hire Bonus- Onsite Tucson, AZ

About Us
Were the largest minority-owned CX provider delivering digital-first people-centered experiences for some of the worlds most respected brands. For over 25 years weve been helping businesses solve their toughest customer experience challengesand we do it better than anyone else.
As a Top Place to Work were serious about creating an environment where people show up as their genuine selves. Which means when you succeed we all do.

Heres What the Job Really Looks Like
Youre a natural problem-solver whos good with people. You know how to listen to what someones really asking for (not just what theyre saying) and you can explain solutions in a way that makes sense. You stay calm under pressure youre detail-oriented enough to keep information accurate and you genuinely care about leaving customers better off than when they reached out. If that sounds like you this role is a great fit.

How Youll Make an Impact
Guide customers through questions concerns or challenges they encounter while using the product or service
Listen actively to understand the root of the issue and provide clear effective solutions
Record detailed call information for auditing reporting and follow-up purposes
Maintain and update customer records to ensure accurate and current information
Identify opportunities to introduce customers to new or enhanced services that meet their needs
Provide recommendations and guidance in a way that adds value and enhances the overall customer experience
Ongoing usage of phone and computer systems

Whatll Set You Up for Success

Required:
Financial experience is preferred
High school diploma or GED
Must live within 25 miles from 1650 S. Research Loop Tucson AZ
Strong computer navigational skills
Familiarity with Microsoft Office applications (Word Excel)
Excellent oral and written communication skills
Exceptional listening/comprehension skills
Professional and Courteous
6 months of customer service or sales experience preferred

For Internal Candidates:
Must not be on any corrective action or performance plans
Must have held your current position for 6+ months
Must have relevant industry/program experience

Location Note: Were currently hiring for this position in Tucson Arizona.

Why Alorica
Our culture shows up in how we work together support each other and show up for our clients. Were bold enough to challenge how things have always been done committed to delivering results that matter and passionate about making customer experiences that actually work.

TIDE is our connection group built around real conversations shared experiences and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We dont just talk about culturewe build it live it and keep making lives better every day.

What We Offer:

• Employee-led nonprofit support through MLBA providing hardshipassistance family holiday meals and gifts for local families
• Game room featuring pool shuffleboard and arcade games
• Onsite mini market with fresh meals prepared daily
• Dedicated mothers room
• Relaxation room with comfortable seating cards and board games
• Health dental and vision coverage with HSA options
• Paid time off
• Flexible pay options: daily or weekly pay
• 401(k) retirement plan
• Leadership development programs designed to support career growth and advancement
• Professional and personal development through open-access courses via Alorica Academy
• Paid training and tuition reimbursement
• Employee discounts on groceries travel insurance phone plans health & wellness pet supplies and more
• Employee assistance program for personal and professional support
• Additional voluntary benefits to meet your individual needs

Our Values

Bold We challenge conventions and take smart risks
Relentless We deliver results no matter what it takes
Connected We work as One Alorica because were stronger together
True We show up as our authentic selves every single day

Ready to Join Us

If youre looking for a place where your work matters your voice is heard and you can build a real career lets talk.
Apply Today!

Equal Opportunity Employer Veterans/Disabled

DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.

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