Customer Support Engineer I

Positively disrupting an industry that has not seen any innovation in over 50 years Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology big data machine learning and AI to seamlessly bring together OEMs retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3000 people across North America Asia and Europe.

Job Introduction:

Provides technical support to customers by diagnosing and resolving software and hardware issues ensuring customer satisfaction and contributing to the development of support documentation and processes.

Key Roles & Responsibilities:

• Respond to customer inquiries via phone email or chat providing timely and accurate technical support.

• Diagnose and troubleshoot software and hardware issues guiding customers through step-by-step solutions.

• Document customer interactions issues and resolutions in the support ticketing system.

• Collaborate with engineering and product teams to escalate and resolve complex technical problems.

• Develop and maintain support documentation FAQs and knowledge base articles to assist customers and internal teams.

• Participate in training sessions to stay updated on product features and support best practices.
  

• Bachelors degree in Computer Science Information Technology or a related field.

• 12 years of experience in technical support or a related field.

• Strong problem-solving and analytical skills.

• Excellent communication and interpersonal abilities.

• Proficiency in using support tools and software.

• Ability to work collaboratively in a team environment.

• Competitive compensation and generous stock options

• 100% employer-paid top-of-the-line medical dental and vision coverage

• Great benefits including unlimited PTO parental leave and free snacks and beverages

• The opportunity to work with some of the brightest minds from Silicon Valleys most dominant and successful companies

• Be part of an early stage hyper-growth start-up with the opportunity to grow and prosper

• Work on the latest and coolest technologies everything is home-grown and built ground-up

• A dynamic work environment with a strong sense of community and collaboration

• The open and transparent culture that encourages innovation rewards performance and discourages hierarchy

• Exciting opportunities for career growth and development

Current Tekion Employees: Please apply via the Internal Job Board in Ashby

Note: Tekion recently transitioned to a new recruiting tool and we appreciate your patience and feedback as we adjust to our new system!

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability victim of violence or having a family member who is a victim of violence the intersectionality of two or more protected categories or other applicable legally protected characteristics.

For more information on our privacy practices please refer to our Applicant Privacy Notice here.

Required Experience:

IC