Customer Support Associate (Part-time)

The Customer Support Associate plays an important role in completing data entry and administrative tasks that support client requests. This position provides timely accurate and compliant service through phone email and chat.

This role is ideal for someone who enjoys focused performance-driven work values consistency and structure and remains patient and professional in a fast-paced environment.

• Make outbound calls to obtain or verify required information.

• Review process and verify driver compliance and employment documentation.

• Complete an average of 810 tasks per hour while maintaining accuracy and attention to detail.

• Conduct employment verifications and collect all required information.

• Accurately document customer interactions and outcomes in CRM systems including Microsoft Dynamics 365.

• Use phone queues and tools such as Dialpad to manage call volume efficiently.

• Escalate complex issues appropriately and collaborate with internal teams to resolve them.

• Deliver professional high-quality service that reflects Foleys commitment to trust and reliability.

• Reliable self-motivated and interested in a stable long-term role.

• Organized and detail-oriented with a strong commitment to following established processes.

• Able to communicate clearly and professionally both verbally and in writing.

• Comfortable working in a structured performance-focused environment.

• Patient and professional when managing multiple priorities or repetitive tasks.

• Schedule

Our Customer Support team operates during the following hours in Eastern Time:

• MondayThursday: 8:00 AM8:00 PM

• Friday: 8:00 AM6:00 PM

• Weekends and holidays: No scheduled hours

Employees may be scheduled to begin as early as 8:00 AM or work as late as 8:00 PM depending on business needs and team coverage.

Shifts are scheduled monthly and average approximately 25 hours per week. Employees scheduled to work more than seven hours will receive a 30-minute lunch break.

• High school diploma or equivalent required.

• Previous customer service or SaaS support experience preferred but not required.

• Experience in a professional office or corporate customer service environment is a plus.

• Comfortable using CRM systems working across multiple platforms and using phone-based support tools.

• Willing and able to follow established procedures and handle sensitive information with care.

• Building a long-term career where consistency reliability and service quality are valued.

• Developing in-depth knowledge of products processes and procedures over time.

• Working with clear guidelines documentation performance expectations and quality standards.

Location: This role is primarily remote US-based and operates in EST hours.

This role may be based remotely out of the following states: Arizona Colorado Connecticut Florida Georgia Illinois Indiana Kansas Massachusetts Michigan Missouri Nebraska New Hampshire New Jersey New York North Carolina Pennsylvania Rhode Island South Carolina Tennessee Texas Virginia Wisconsin.

At Foley were reimagining how safety-sensitive industries hire stay compliant and manage risk. Weve evolved into a modern SaaS company with an all-in-one AI-ready platform that helps transportation construction distribution and utility businesses operate faster smarter and safer.

As we continue to grow were looking for curious strategic thinkers who thrive in complexity are motivated by making an impact and want to join a team thats passionate about building great products and supporting customers. Our core values Teammateship Grit and Innovation guide everything we do. Whether were collaborating internally or helping customers we approach every challenge with optimism humor and a shared commitment to success.

Benefits
Foley offers a comprehensive benefits package that includes medical dental and vision coverage a 401(k) with company match paid time off and holidays wellness programs and an employee assistance program.

Equal Employment Opportunity
Foley is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression national origin age disability protected veteran status or any other legally protected characteristic.

Reasonable Accommodations
If you require a reasonable accommodation during the application or interview process please contact us at

Employment Status
Employment with Foley is on an at-will basis. Nothing in this job posting or in future communications should be construed as a contract of employment.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Privacy Policy: Please see our Applicant Privacy Policy for more information on how Foley processes your personal information during the recruitment process and if applicable based on your location how you can exercise any privacy rights.

Required Experience:

IC