Customer Support Associate| Home Care Equipment

Location:1220 E Mason St Green Bay WI 54301
FTE Status: 1.00 FTE (40 hours/week)
Work Schedule:8:30am to 5pm Monday to Friday no weekends or holidays
Want to learn more:Chat with Brittany Chopin at

Responsible for providing service and sales in the home medical equipment showroom. Provides features and benefits of products to patients. Maintains certifications on equipment and supplies. Serves as the first point of contact in troubleshooting medical equipment in customer homes and in the store. Manages customer accounts to ensure insurance coverage is correct schedules appropriate follow up appointments with therapists and reviews follow up order requests.

One to two years prior home medical equipment customer service experience or any other combination of education and experience that provides equivalent knowledge skills or abilities preferred. Prior retail sales experience preferred. Must possess and demonstrate excellent verbal and written communication skills multi-tasking abilities and prioritization skills required. Computer software applications proficiency required.

With so many amazing healthcare organizations in this area why Emplify

Emplify Health offers a proud local history spanning more than 100 years. Our personalized patient care model is only the beginning of what you will experience as we foster population health transformation and innovation to serve our communities. You can be part of an exciting dynamic place that offers an employee-first culture work-life balance and career advancement & growth opportunities. This culture allows our organization to attract elite talent like yourself!

Additional perks include:

• Top-notch benefits:401(k) with matching paid time off competitive health insurance wellness programs to keep you and your family healthy tuition reimbursement and more
• Preventative care focused medical coverage that includes free visits to:Emplify Health by Bellin primary care providers Urgent Care & Fast Care facilities physical therapy sessions and any labs required during these visits
• Professional Development:Access to online continuing education for career growth
• Empowerment:Shape your work environment encouragement to improve processes and create efficiencies and support when seeking opportunities for growth.
• Self-Care Culture:Encourages self-care and provides you with opportunities to be your best self at work and at home

Be a member of a passionate workforce that feels like family and is driven to provide exceptional patient care with a strong focus on inspire your best life by relentlessly caring learning and innovating. This is our purpose. Together with our values belongingrespectexcellenceaccountabilityteamwork andhumility our pillars set our foundation and our future.

Emplify Health is an Equal Opportunity Employer.