Customer Support associate- Financial

As Customer Service Representative youll provide our members with the information they need to make better decisions about their health helping them get access to the right care the first time. Every day youll help 50 to 70 callers in a compassionate and empathetic manner providing guidance support and escalating issues. This is your chance to be a sought out as an advisor and advocate to your customer. You could exceed expectations and improve the lives of our customers every day.

This position is full-time. Monday-Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our business hours of 7:00am 7:00pm CST.

Training will be conducted virtually from your home

*All Telecommuters will be required to adhere to Wipro Telecommuter Policy.

Primary Responsibilities:

Understands the sensitivity and importance each call scenario presents and handles difficult situations diplomatically and with a professional demeanor

Actively listens to understand the perspective of others

Proactively identifies and pursues resolution of issues affecting customer service

Receive document confirm and resolve/route member broker and customer service issues to the appropriate cross-functional team for resolution

Responds to incoming telephonic written or email inquiries from customers or providers regarding eligibility benefits claim status/issues policies & procedures reimbursement claims filing and/or appeals/grievances

May leverage service resources throughout UnitedHealth Group to effectively warm transfer calls to the appropriate area

Meets or exceeds standards for accessibility responsiveness reliability and professionalism

Meets or exceeds standard for productivity quality timeliness and accessibility

Independently manages inquiry caseload to resolve inquiries in a timely high-quality manner

Contributes to high levels of member and client satisfaction by exhibiting timely responds to questions or issues well developed communication skills and analytical approach to problem solving

This role is equally challenging and rewarding. Youll be called on to research complex issues pertaining to the callers health status and potential plan options. To do this youll need to navigate across multiple databases which require fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED OR equivalent work experience

Must be 18 years or older

1 years of Customer Service Experience

Ability to work full-time Monday - Friday and have the flexibility to work any of our 8-hour shift schedules during our business hours of 7:00am 7:00pm CST including the flexibility to work occasional overtime given the business need