Position:

Job Description:

Arrow Electronics is a global provider of products services and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220000 leading technology manufacturers and service providers. With 2025 sales of $30.9 billion Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served.

Join our team as a Customer Support Associate at our Alpharetta branch!

What Youll Be Doing:

• Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrows position within each customer and supplier.

• Backlog Management. Responsible for the Order to Invoice Process including but not limited to: managing on-time delivery customer scorecards adjusting customer contract request dates in accordance with Federal Regulations expediting to meet need dates etc.

• Support sales team with direct customer contact for Quality assurance processes. Providing first point of escalation after initial set of expedites. Handle branch service requests (sure ship and sure receipt) RMA (Return Material Authorization) initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis submit Customer Surveys (NAFTA ISO Certs Quality etc.) and correct post-delivery issues (wrong carrier wrong packaging wrong shipping account etc.) while working origin of any SMI (Slow Moving Inventory) and Sludge.

• Laison between customer Inside Sales and suppliers. This requires customer-facing activities including attending customer calls to review critical item status and escalations on issues with follow-through to resolution.

• Collaboration with internal personnel to include Asset Field Sales Quality Transportation and Inside Sales.

What We Are Looking For:

• Typically requires a 2-year degree or 24 years of experience.

• Intermediate Excel skills required

• Strong communication skills (written verbal listening)

• Ability to multitask and manage priorities in a fast-paced environment.

• Proficiency in ERP systems and related tools.

• Skilled in problem-solving escalation management and assertive communication.

• Collaborative mindset with the ability to work across multiple departments.

Work Arrangement:

• Hybrid: 3 days in office/2days work from home

Whats In It For You :

At Arrow we recognize that financial rewards and great benefits are important aspects of an ideal job. Thats why we offer competitive financial compensation including various compensation plans and a solid benefits package.

• Medical Dental Vision Insurance

• 401k With Matching Contributions

• Short-Term/Long-Term Disability Insurance

• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options

• Paid Time Off (including sick holiday vacation etc.)

• Tuition Reimbursement

• Growth Opportunities

• And more!

Hiring Range/Hourly Rate:

$20 -$25/hour

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location work experience education and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

This role will perform work covered by International Traffic in Arms Regulations. Viable candidates for this position must be eligible for an export license or be a U.S. Person (which includes but is not limited to U.S. citizens or nationals lawful permanent residents refugees and asylees).

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EEO Statement:

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion gender age sexual orientation gender identity national origin veteran or disability status.(Arrow EEO/AAP policy)

All Arrow job postings are for existing job vacancies. We anticipate this requisition will be open for a minimum of five days though it may be open for a longer period of time. We encourage your prompt application.