Customer Support Analyst – PO Pittsburgh, PA

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Job ID:
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Work Arrangement: HybridWork Arrangement information
Facility: Corporate Supply Chain
Department: SCM Proc2Pay Operations
Location: 600 Grant St Pittsburgh PA
Union Position: No
Salary Range: $ 25.4-43.85 USD

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At UPMC were all here for the same reason to make Life Changing Medicine happen. Join our team and you will play a unique and important role in our mission to change healthcare for the better.

Why Join UPMC

We dont just take care of patients we take care of our team too. And we have the data to prove addition to the benefits youd expect from an industry leader you can expect:

AWARD-WINNING WORKPLACE: Ranked #1 for Best Places to Work for Women & Diverse Managers by Diversity MBA

A recent study showed that UPMC benefits are 20% higher in value than other healthcare providers in our market.

Competitive pay

Tuition reimbursement

Opportunities to grow in your career at UPMC

UPMC is looking for a full-time Customer Support Analyst to support Procurement Operations.

This position works Monday- Friday 8:00a-4:30p. This is a hybrid position with ability to work from home 3 days per week.

Purpose:
Procurement Operations provides services to all integrated facilities and supports the procurement of assigned goods and services. The Customer Support Analyst will Act as SPA (Single Point of Accountability) for inquires related to requisitioning purchasing and the status of goods/services procured. Customer Support Analyst Procurement Operations works under the direction of Supply Chain Management. The Customer Support Analyst Procurement Operations will support and assist with development and implementation of Supply Chain initiatives that reduce operational cost and improve service levels. They will focus on the remediation of operational procure to pay process gaps by determining root cause and implementing corrective actions. The Customer Support Analyst must collaborate effectively while managing multiple tasks tight deadlines and high-pressure situations.

Responsibilities:

Support customer inquiries regarding procurement processes RUSH orders vendor/item selection and purchase order status
Maintain and provide sales tax exempt certificates as requested
Develop review and maintain procedure documents
Performs related responsibilities as required/assigned
Support purchase order expediting end user item fulfillment requests resolution of PO/invoice match exceptions and facilitate the return of products received (RMA/RGA process)
Respect and maintain the confidentiality of all patient physician and hospital related information.
Provide routine training and support on procurement policies & procedures technology and customer procure to pay channels
Participate on cross functional teams (internal and external) to support business objectives
Perform a routine review of customer inquiries and identify trends and opportunities for process improvements
Qualifications:

Bachelors degree in Business Finance Accounting Supply Chain Management or related field and 1 years of related work experience required.
Or Equivalent education and experience.
Licensure Certifications and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran