Sales Customer Success Specialist

Are you a relationship-builder who thrives on turning customers into long-term champions Do you love the idea of guiding clients through onboarding solving problems before they start and keeping the customer experience running smoothly

IdeaTek is looking for a Sales Customer Success Specialist to own post-sale relationships with our business customersensuring satisfaction retention and long-term growth. Youll be the friendly face (or voice) that steps in once a contract is signed helping guide implementation following up after install and building the strategy behind ongoing client touchpoints. From day-to-day communication to discovering upsell opportunities youll be a key part of our customer journey.

A Day in the Life

Youll start your day by checking customer success tasks and reviewing upcoming installs or touchpoints. You might send a follow-up email to a recently installed business customer confirm services are set correctly or flag a potential upsell to the sales team. Later you could help schedule a discovery meeting or hop on a call to resolve a lingering post-install issue. Youre the steady reliable point of contact that keeps customers informed and confident in their partnership with IdeaTek.

What Youll Do

Key responsibilities include:

• Guide new customers from the close of sale through installensuring a smooth onboarding experience
• Schedule and support customer discoveries installations and follow-ups
• Confirm service accuracy and satisfaction before the first bill is issued
• Create success plans for each client documenting key needs timelines and account details
• Own ongoing customer touchpoints: follow up check-in and retention outreach
• Support account renewals and identify upsell opportunities through relationship-building
• Maintain organized records of each customers journey and communication
• Collaborate across departments to solve issues improve handoffs and advocate for customers
• Help build scalable systems to ensure all accounts receive proactive care and follow-up

What Will Help You Stand Out

Preferred qualifications:

• Experience in telecommunications or internet services
• Familiarity with CRMs ticketing systems or customer support platforms
• Passion for customer experience and a natural drive to go the extra mile
• Ability to communicate across departments
• Strong retention or upsell instincts and an ability to spot opportunities

Desired Attributes

Beyond the qualifications these attributes are what make someone a great fit for our team:

• Relationship-focused with strong emotional intelligence
• Calm confident and clear communicator
• Resourceful and eager to solve problems
• Results-oriented with a desire to grow accounts not just maintain them
• Curious open to feedback and always looking for ways to improve the process

Why Join IdeaTek

IdeaTek is a cutting-edge telecommunications company dedicated to bringing fast reliable internet to underserved communities. Were a passionate team of innovators and problem-solvers committed to making a difference in the lives of our customers. At IdeaTek we value our employees and foster a culture of collaboration growth and community involvement.

A few of the key ways we strive to make employees feel valued include:

• Competitive pay performance-based bonus
• Medical dental vision life and 401k with match
• Free coaching/counseling for employees & families
• Free internet service (if available in your area) or internet reimbursement
• Tuition reimbursement for personal and professional growth
• Community engagement opportunities
• Culture that values results effort and integrity

Our Core Values

• We are Trustworthy We build confidence through transparency follow-through and dependability.
• We count on Big Thinkers We dont just imagine the futurewe create it with bold actionable ideas.
• We have a Resilient Spirit We embrace challenges bounce back from setbacks and keep striving for more.
• We stand on Belief We believe everyone deserves access to technology that helps them learn grow and thrive.
• We foster Connectedness Our work goes beyond broadbandwe build real connections within our team and our communities.
• We drive Innovation Were always looking for ways to improve and redefine whats possible.

Ready to Apply

If youre excited to join a team that supports real people builds meaningful technology and solves problems that matterapply today!

What Were Looking For

To be considered for this role youll need the following required qualifications:

• 3 years of experience in account management customer service sales or customer success
• Strong interpersonal and communication skillsable to stay calm and professional via phone and email
• Organized and proactive with strong attention to detail
• Tech-comfortablequick to learn platforms and use systems to track and follow through
• Confident working independently and managing multiple priorities at once