Customer Success & Sales Specialist Software Company (ST. GEORGE, UTAH)

Full-Time St. George Utah

Rumple is looking for an outgoing energetic person with a strong sales background who loves working with people and is excited about AI automation and technology.

The primary role of this position will be Customer Support & Training. Youll work directly with our customers every day answering phones handling support tickets and conducting live Zoom training with salespeople and managers.

At the same time were specifically looking for someone with a STRONG SALES BACKGROUND because we see this position growing into a larger sales role.

As you become an expert in Rumple youll begin taking on more demos prospecting follow-up and new business opportunities. The goal is for your sales responsibilities to continue growing over time.

Were looking for a unique combination:

Someone who can sell connect really well with people train and teach and loves tinkering with AI and automation.

Your primary responsibilities will include:

• Answering incoming customer phone calls
• Managing and responding to customer support tickets
• Running live Zoom training sessions with salespeople and managers
• Onboarding new Rumple customers
• Troubleshooting customer questions and issues
• Creating quick Loom training videos and walkthroughs
• Learning Rumple inside and out
• Running Rumple sales demos as you learn the system
• Prospecting and developing new sales opportunities
• Following up with prospects
• Building relationships with media managers and sales leaders
• Using AI and automation to improve workflows and processes
• Testing new Rumple features and helping identify ways we can improve the product

Youll be talking with customers every day so you need to genuinely enjoy working with people and be comfortable picking up the phone or jumping on a Zoom call.

A strong proven sales background is important for this position.

While your primary role will initially center around customer support and training were looking for someone who has the ability to grow into a significant sales role with Rumple.

Most of our sales process happens over Zoom so you need to be able to connect with people through a screen and make a software demo feel like a conversation rather than a presentation.

Were looking for someone with:

• A proven track record in sales
• An outgoing and engaging personality
• Strong communication and presentation skills
• Confidence leading meetings and demos over Zoom
• The ability to build relationships quickly
• The ability to ask good questions and listen
• Strong follow-up and organizational skills
• Comfort picking up the phone and talking with customers and prospects
• The ability to explain technology without making it complicated

Experience in Digital Advertising or Traditional Advertising is a BIG PLUS.

This is an important part of the position.

We want someone who is already actively using experimenting with or tinkering with AI and automation tools including:

• ChatGPT
• Claude
• n8n
• AI agents
• APIs
• Workflow automation platforms
• Other AI tools youve discovered and experimented with

You do NOT need to be a programmer.

You DO need to be curious.

We want someone who sees a repetitive process and naturally starts thinking:

Could I automate this

As you learn Rumple youll have opportunities to use AI and automation to improve our support training sales internal processes and workflows within Rumple itself.

Customer service is a big part of this position.

Youll be responsible for helping customers throughout the day through support tickets phone calls and live Zoom meetings.

Youll also conduct one-on-one training with both salespeople and managers helping them understand not only how to use Rumple but how to get the most out of it.

Our philosophy is pretty simple:We treat every customer like theyre our only customer.

Were a small team so everyone jumps in when needed.

As your knowledge of Rumple grows so will your sales opportunities.

Youll have opportunities to:

• Run live Rumple sales demos
• Prospect for new customers
• Follow up with opportunities
• Develop relationships with media companies
• Close new business
• Help onboard and train the customers you sell

Your time working directly with customers will give you a huge advantage because you wont just know how to demo Rumple. Youll understand how customers actually use it and the problems it solves.

Full-Time

Monday-Friday Generally 8:00 AM-5:00 PM

In-office position in St. George Utah

Starting pay: $25 per hour

This position is designed to grow as your role and responsibilities grow.

As you become an expert in Rumple and begin taking on more sales and account management responsibilities the compensation structure can transition from hourly pay to a competitive salary plus performance-based compensation.

This can include:

• Performance bonuses
• Sales bonuses based on specific milestones
• Additional compensation as your role and responsibilities grow

Were looking for someone who wants to grow into a larger role with Rumple and we want the compensation to grow along with it.

Rumple is a Southern Utah company that works with media companies across the world.

We help Digital media and Traditional media sales teams prospect manage accounts plan their weeks track opportunities and grow revenue.

Were a small tight-knit team that moves quickly. Everyone helps where needed and were looking for someone who wants to grow with the company and become an important part of what were building.

Learn more:

Send your resume to:

Tell us a little about your sales background your experience working with customers what youve been doing with AI and automation and why you think youd be a good fit for Rumple.

Required Experience:

IC