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Customer Experience Coordinator

Kitchen Tune-Up

Job Location:

South Burlington, VT - USA

Hourly Salary: USD 22 - 25

Posted: 2 August 2026 (30+ days ago)

Application Deadline: 9 November 2026

Vacancies: 1 Vacancy

Job Summary

Benefits:

401(k) matching
Health insurance
Paid time off
Training & development

Position: Customer Experience Coordinator

Reports to: Operations Manager

Are you the type of person who enjoys making someones day while keeping everything running smoothly behind the scenes

If so wed love to meet you. Do you love helping people staying organized and finding creative ways to engage customers

Kitchen Tune-Up is a locally owned and growing kitchen remodeling company looking for a Customer Experience Coordinator who is passionate about delivering outstanding customer service while supporting our sales marketing and daily operations.

As the first voice our customers hear and one of the first faces they meet youll play a critical role in creating an exceptional customer experience from the first phone call through project completion. Youll also help showcase our beautiful remodeling projects through social media community events and marketing efforts.

No two days are the sameand thats exactly what makes this role exciting!

Primary Focus: Deliver exceptional customer experience while supporting sales and marketing.

Customer Care

Answer incoming calls and respond to customer inquiries.

Contact new leads and schedule appointments.

Qualify leads using the Kitchen Tune-Up questionnaire.

Prepare customers for their design consultation.

Maintain communication throughout the customer journey.

Update customer records in CRM.

Follow up after appointments and completed projects.

Sales Support

Schedule consultations.

Follow up on outstanding proposals.

Assist with customer reviews and referrals.

Marketing Support

Schedule corporate social media posts.

Submit before-and-after project photos

Coordinate email campaigns.

Assist with home shows and community events.

Success Measures

Leads contacted within minutes/hours.

Positive customer communication.

Consistent online marketing activity.

Customer reviews generated.

CRM remains accurate.

Why Youll Love Working Here

At Kitchen Tune-Up were more than a remodeling companywere a team that takes pride in transforming homes and delivering an exceptional customer experience. As a growing locally owned business every team member has the opportunity to make a meaningful impact. Your ideas will be valued your contributions will matter and youll have the chance to grow alongside our business.

If youre looking for a position where you can combine customer service organization marketing and creativity while making a real difference every day wed love to hear from you.

Compensation: $22.00 - $25.00 per hour

Kitchen Tune-Up Uplifts Peoples Lives

Kitchen Tune-Up is a kitchen design and remodeling franchise system of committed professionals. Our remodeling experts update uplift and upgrade kitchens utilizing our 5 Trustpoints to create an experience second to none. Our 5 Core Services include our exclusive 1 Day Wood Restoration Tune-Up Cabinet Re-Facing Redooring Cabinet Painting and Custom Cabinets.

While the kitchen is the heart of the home our people are the heart of our company. At Kitchen Tune-Up our people are valued. Each day we work and collaborate to uplift our customers homes as well as the lives of our people.

Find yourself an uplifting opportunity and join our team!

The positions on this website unless otherwise indicated are posted by Kitchen Tune-Up franchisees. Kitchen Tune-Up franchises are independently owned and operated businesses and if you accept a position with an Kitchen Tune-Up franchisee you are employed by that franchisee and not by franchisor HFC KTU LLC nor any of its parents or hiring franchisee is solely responsible for all employment decisions including hiring termination discipline compensation and benefits and HFC KTU LLC and its parents and affiliates have no input or involvement in such KTU LLC does not receive review or store any applications for questions about posted positions or the hiring process must be directed to the Kitchen Tune-Up franchisee posting the position.

Required Experience:

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About Company

Kitchen Tune-Up

Transform your kitchen with our expert remodeling services. From design to execution, Kitchen Tune-Up turns dreams into reality. Start your makeover now!

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