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Customer Success Managers || New York, NY San Francisco, CA (Remote)
Job Location:
Job Location:
San Francisco, CA - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
4 June 2026 (30+ days ago)
Posted:
Application Deadline:
1 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Role: Customer Success Managers
Location: New York NY/ San Francisco CA (Remote)
Our client a fast-growing healthcare AI enterprise B2B startup is hiring Customer Success Managers to partner closely with healthcare executives and operators owning relationships from post-sale through renewal while driving adoption and advocacy for the platform.
About the Team
The Customer Success function delivers white-glove service to leading health systems and provider groups ensuring they realize the full value of the platform. Youll join a sharp fast-growing team guiding complex customers from initial adoption through measurable impact.
The Role
Youll play an integral part in setting the team up for success as the company rapidly scales and youll help write the playbook for how the company shows up for every customer. The CSM role balances strategic relationship management with hands-on execution and is ideal for someone who thrives in a fast-paced setting and wants to help transform how patients access quality care.
This is a unique opportunity to help define what exceptional customer success looks like at a leading AI company at a pivotal moment for the team.
What Youll Do
- Be a strategic advisor on agentic AI - partner with healthcare leaders to transform how patients experience care expanding their vision of whats possible with AI and delivering measurable outcomes from launch through renewal and expansion
- Navigate complex accounts and drive growth - build relationships at every level from C-suite to front-desk. Defend the platforms value cultivate internal champions and guide customers into new products and use cases as their needs evolve
- Diagnose and solve with data - proactively identify surface and address risks and opportunities and translate insights into recommendations that drive ROI unlock productivity and improve AI agent performance
- Be the voice of the customer - develop deep fluency in the product and partner closely with Sales Implementation Product and Engineering to ensure customer needs shape what is built sold and delivered
- Build scalable systems - design and refine the playbooks processes and tools that let the team deliver consistent world-class support as they rapidly grow
What You Bring
- 2 5 years of experience in Customer Success or Account Management in a B2B tech environment ideally enterprise or mid-market B2B SaaS CSM or Technical AM
- Experience in a high-growth early-stage startup environment
- Experience working with enterprise-level or Series B clients
- Experience managing a book of business of $2M with a high-touch approach (this role involves white-glove support for 10 15 accounts)
- Top-tier project management abilities - you can manage multiple customer accounts urgent priorities and strategic initiatives effectively and with composure
- Exceptional communication skills and executive presence - you communicate with clarity concision and empathy quickly earning the trust of stakeholders at every level
- Strong analytical and problem-solving skills - youre comfortable using data to drive decisions
- Intellectual curiosity - you instinctively dig deep ask hard questions and welcome feedback as fuel for constant improvement
- Builders mindset - youve helped stand up new systems processes or customer programs from scratch including creating and refining customer success playbooks
- Thrive in fast-moving ambiguous environments bring structure to chaos and are willing to wear many hats as the company sets itself up for scale
- Passion for healthcare innovation and improving patient experiences
Nice to Have
- Experience working with healthcare SaaS or provider workflows
- Experience with AI automation or workflow software
- Interest in or experience driving adoption of AI-native platforms in complex organizations
- Experience supporting healthcare providers/practices or working with healthcare technology products
- Experience working with EHRs (Epic Athena eCW etc.)
