Customer Success Manager

At Corner Health were building something fundamentally different: a network of hyper-local independent in-person primary care practices powered by modern technology. This is a completely new model of care. Today 88% of patients prefer a provider powered by Corner Health vs. elsewhere and patients return at 2 the national average - not because of marketing but because the experience actually works.

That foundation creates a unique opportunity. When patients trust their provider and keep coming back in-person theres a wide surface area for growth from follow-up care and longitudinal programs to longevity care to new services like cash and wellness products better retention loops and entirely new ways of engaging patients.

This role is about unlocking that.

As the Customer Success Manager youll own the end-to-end process of launching new nurse practitioner practices on the Corner Health platform.

• Own the full launch lifecycle: Youll guide NPs from signed contract through their first weeks of seeing patients.
  • • Guide new providers through EHR setup scheduling configuration and ZocDoc activation coordinating with external partnerships to ensure a seamless launch.
    • Conduct launch readiness checks and troubleshoot issues before go-live.
    • Serve as the primary point of contact for providers during the launch window available and responsive via phone text and email.
    • Coordinate with credentialing billing and operations teams to ensure pre-launch checklist is complete.
    • Manage a rolling pipeline of provider launches tracking milestones deadlines and blockers.
• Refine the launch playbook: Document and identify bottlenecks and build repeatable processes.
• Coordinate with credentialing billing and operations teams: You will ensure all pre-launch requirements are met on time.
• Provide coaching and direction for new providers: Support them on early practice-building strategies including follow-up scheduling appointment availability optimization and patient communication
• Report on launch metrics: Time to first appointment credentialing cycle time early appointment volume and flag at-risk launches.

This is a high-ownership 0-to-1 role. If you thrive in ambiguity love wearing multiple hats and want to make a real impact in healthcare without corporate bureaucracy this is for you.

• Youre empathetic and emotionally intelligent able to steady first-time practice owners through the uncertainty of launching a business.
• You have a high degree of autonomy and the ability to scale from 10 to 1000.
• Youre excited to work directly with providers.
• You have 13 years of experience in a high-slope environment (e.g. early-stage startup top-tier consulting firm or general high-performing environment) OR you are a clinician turned operator.
• Youre a natural project manager who can track 20 launches at different stages without dropping details
• Youre comfortable with technology and quick to learn new systems (EHR platforms scheduling tools CRMs).
• You thrive in fast-moving early-stage environments where processes are still being built.
• Youre energized by checking things off a list and making sure nothing falls through the cracks
• You thrive on a team and are naturally collaborative.
• You enjoy working in-person (our office is in Santa Monica CA); you either live in LA or are excited to move to LA.

• Youre excited by the idea of creating more independent medical providers.
• Youre excited about emerging wellness trends but bring a thoughtful evidence-driven approach.
• Youve managed onboarding implementation or launch workflows in a healthcare or health-tech setting
• Youve built or scaled something from 01 (product brand channel or company).
• You care deeply about building something patients actually trust.
• You have experience with clinic operations telehealth workflows EHR integrations or building internal tools for small teams.
• You have familiarity with credentialing insurance paneling or practice setup logistics

• Competitive salary & equity compensation
• Top-tier health and dental
• Health & wellness stipend
• Eligible to participate in company-sponsored 401(k) plan

Youre joining an early-stage company - its important to learn more about what were like!

Were a small team with high ownership and high autonomy. We are motivated by the providers we get to know and the patient lives we impact.

We love celebrating when one of our providers hits a patient growth milestone when we see a stellar review written by a patient who finally feels listened to or when we ship a quick feature request that a provider has (our fastest time from request live was 12 minutes!)

We use best-in-class tools to move fast and punch above our weight and the work we do has a direct tangible impact on peoples health and lives and we feel that every day.

Lastly - one of our team values is Life is short - its OK to laugh. Whether its late-night team dinners mini golf or just jamming on new ideas for our providers - we work hard and have fun doing it.