Customer Success Manager

• Title of Role: Customer Success Manager
• Location: San Francisco hybrid
• Company Stage of Funding: Venture-Backed Healthcare AI
• Office Type: Hybrid
• Salary: $90K$100K

Were representing a dynamic venture-backed company at the forefront of healthcare and AI innovation. This organization is dedicated to enhancing clinician success through cutting-edge solutions fostering an environment that prioritizes operational excellence and customer satisfaction.

• Serve as a direct point of contact for clinicians guiding them through onboarding training and ongoing engagement.
• Manage day-to-day success operations including scheduling follow-ups record-keeping and internal coordination.
• Create and maintain training materials guides and resources to facilitate clinician learning and engagement.
• Track clinician usage and engagement metrics identifying trends and surfacing insights to enhance service delivery.
• Capture and relay clinician feedback to inform product improvements and refine success strategies.

• 3 to 8 years of experience in customer success or operations within a technology-driven environment.
• Proficiency in HubSpot for managing customer relationships and tracking engagement metrics.
• Experience with Airtable for organizing workflows and maintaining operational efficiency.
• Strong communication skills with a positive attitude and a customer-centric approach.

• Familiarity with Canva for creating engaging training materials and resources.
• Previous experience in the healthcare industry or working closely with clinicians.
• A proactive mindset with a passion for continuous improvement and operational excellence.

The base salary for this role ranges from $90K to $100K complemented by a comprehensive benefits package designed to support your professional and personal growth.

Required Experience:

Manager