Customer Success Manager

Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.

This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.

THE ROLE

As a Customer Success Manager (CSM) at Everpure you will act as a trusted strategic advisor driving value realization and adoption across our as-a-Service subscription portfolioincluding Evergreen//One Evergreen//Flex and Everpure Cloud. You will bridge technical and business outcomes by collaborating closely with Sales Engineering Support and Executive Leadership to advocate for your accounts and deliver tailored high-touch experiences. Your primary goal is to maximize customer lifetime value satisfaction and retention directly sustaining Everpures industry-leading Net Promoter Score. Beyond portfolio ownership you will help shape the tools workflows and programs that power our scaling global Customer Success organization.

WHAT YOULL DO

• Drive Portfolio Onboarding & Value Adoption: Own the post-sales customer lifecycle for an assigned account portfolio guiding customers through onboarding deployment and ongoing capacity planning to ensure maximum return on investment for their Everpure solutions.
• Lead Strategic Business Reviews & Governance: Partner with key customer executives internal sales leaders and partners to conduct regular business reviews aligning technical roadmaps with long-term business goals to ensure high retention and expansion opportunity identification.
• Monitor Consumption & Health Signals: Continuously analyze customer hardware utilization usage metrics and overall health data to proactively deliver optimization recommendations mitigate risks and prevent churn.
• Advocate Cross-Functionally for Issue Resolution: Serve as the central point of contact and customer advocate mobilizing cross-functional teams like Engineering Support and Product Management to swiftly resolve escalations and influence feature roadmaps.
• WHAT YOU BRING
• Customer Success & Engagement Expertise: Demonstrated experience owning a portfolio of accounts within a fast-paced enterprise IT or subscription-based environment with a track record of driving customer retention adoption and satisfaction.
• Strategic Communication & Executive Presence: Exceptional capability to translate complex technical concepts into business outcomes comfortably presenting and leading strategic discussions with cross-functional stakeholders and executive leadership.
• Cross-Functional Collaboration & Project Management: Strong organizational agility and problem-solving skills to manage multiple priorities simultaneously while aligning Sales Support and Product teams toward joint customer goals.
• Data Center & As-a-Service Acumen: Deep understanding of enterprise data center environments cloud storage architecture and subscription/consumption models.

Location: We are primarily an in-office environment and therefore you will be expected to work from the California Lehi or North Carolina office in compliance with Everpures policies unless you are on PTO or work travel or other approved leave.

WHAT YOU CAN EXPECT FROM US:

• Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortunes Best Workplaces in Technology Fortunes Best Workplaces in the Bay Area and certified as a Great Place to Work!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.