Customer Success Manager, Programmatic Advertising

Blue Bite turns physical products into smart connected touchpoints with 2D barcodeshelping brands drive conversions ensure compliance and unlock real-time insights across the product lifecycle. Since 2007 weve helped global leaders deliver personalized digital experiences at scale through our Experience Suite a no-code platform that makes it easy to launch and manage dynamic product interactions that build loyalty and grow long-term brand value. Powered by cutting-edge technology a consumer-first mindset and hands-on support Blue Bite powers millions of connected goods worldwide and enables brands to future-proof their products and create lasting connections.

Were also the worlds leading Connected Media Platforma location-first mobile solution that amplifies out-of-home campaigns with context-based personalized content. Purpose-built by OOH experts our proprietary technology enables brands and media operators to increase campaign impact by bridging the gap between static placements and mobile engagement.

Blue Bite is headquartered in New York City and is a leading brand of Markem-Imaje a wholly owned subsidiary of Dover Corporation.

About the role

Blue Bite Media helps brands agencies and media partners connect real-world exposure to paid digital activation and measurable outcomes. Our solutions include programmatic media geofencing Shadowfencing omnichannel advertising and attribution studies across online and offline conversion points.

As a Customer Success Manager focused on programmatic advertising and revenue enablement you will play a direct role in revenue growth by helping turn closed deals into successful paid media campaigns renewals and larger account expansion.

This role sits at the intersection of customer success technical account management programmatic media sales enablement and post-sale revenue growth. You will work closely with Sales Ad Ops and clients to ensure campaigns are clearly scoped measured correctly and positioned for renewal or upsell.

The right candidate should understand paid digital media programmatic advertising campaign measurement and attribution well enough to support internal teams and client conversations.

Responsibilities

• Improve client retention by supporting a stronger post-sale experience from paid media campaign kickoff through reporting renewal and expansion
• Support Sales-to-Ad Ops handoffs by documenting campaign goals targeting creative needs KPIs timelines media requirements and measurement setup
• Support technical and measurement-related client needs including attribution pixel placement conversion tracking lift studies reporting methodology and campaign performance questions
• Join client calls with Sales to provide programmatic media context help answer technical questions and support attribution or measurement discussions
• Craft campaign recaps reporting highlights performance narratives and renewal recommendations that clearly communicate client value
• Identify upsell and expansion opportunities across Geofencing CTV Online Video Audio Attribution Studies and other omnichannel paid media solutions
• Create reusable case studies one-pagers performance examples and sales enablement materials to support active opportunities and renewals

Qualifications

• 3 years of experience in customer success technical account management ad operations programmatic media revenue enablement or a related paid digital advertising role
• Strong understanding of digital and programmatic advertising including DSPs SSPs pixels conversion tracking attribution campaign measurement and reporting
• Experience working at or closely with a DSP SSP adtech platform media network agency trading desk or digital media company strongly preferred
• Strong Excel and reporting skills with the ability to organize campaign data analyze outputs and manage detailed tracking documents
• Highly detail-oriented and organized with the ability to manage multiple projects deadlines and client needs simultaneously
• Ability to explain technical advertising concepts clearly to internal teams and external clients
• Comfortable joining client conversations around paid media strategy attribution measurement setup campaign performance pixels reporting methodology and troubleshooting
• Commercial mindset with an understanding of how client success renewals upsells reporting and account growth connect to revenue
• Experience with HubSpot Google Campaign Manager 360 DSP platforms mobile measurement partners and campaign reporting dashboards preferred

Ideal candidate

The ideal candidate is a technical customer success professional who understands both the client-facing and operational sides of paid digital media. They should bring the technical fluency of an adtech account manager with the commercial instincts of a customer success partner helping Sales close retain and expand more programmatic advertising business.

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#LI-REMOTE

Work Arrangement : Remote

Pay Range: $73000.00 - $98000.00annually

Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

We consider several job-related non-discriminatory factors when determining the pay rate for a position including but not limited to the positions responsibilities a candidates work experience a candidates education/training the positions location and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical dental and vision insurance; wellness programs; health savings account health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident hospital indemnity and critical illness insurance; adoption surrogacy and fertility benefits and assistance; commuter benefits; parental military jury duty and bereavement leaves of absence; paid time off including 10 paid holidays per calendar year paid vacation days beginning at 80 hours annually 64 paid sick leave hours annually or as provided under state and local paid sick leave laws tuition reimbursement at the maximum amount of $5250 per employee per calendar year business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other factors prohibited by law.

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Job Function : Other; Communications; Customer Service; Sales