Customer Success Manager (New York)

Are you a strategist who can deeply understand client needs and turn them into lasting partnerships

A problem-solver who ensures every customer gets maximum value from their investment

If so were looking for you to join our team as a Customer Success Manager - someone who can guide customers through their journey drive adoption and champion their success every step of the way.

About Introw

Introw is a B2B SaaS platform leveraging AI to transform how partnerships drive business growth. Since our launch in early 2023 weve become the go-to solution for hundreds of companies worldwide turning partnerships into powerful revenue engines.

In October Introw raised $3M in funding led by Visionaries VC (also invested in Lovable N8N Personio...) to unlock further growth.

As we enter our next phase of growth were seeking a dedicated full-time Customer Success professional to join our dynamic team.

• Lead customer onboarding from kickoff to go-live ensuring smooth implementation and a strong foundation for long-term success.
• Proactively manage a portfolio of clients to drive retention satisfaction and measurable business outcomes.
• Build strong trusted relationships with key stakeholders and act as an advocate for customer needs.
• Collaborate closely with Product Sales and Operations to align on customer goals resolve issues and deliver a seamless experience.
• Monitor account health usage and performance metrics to anticipate risks and identify opportunities for growth.
• Identify and execute on expansion opportunities that grow customer value and contribute to revenue growth.
• Own the renewal process leading contract and pricing discussions with a focus on value realization and ROI.
• Develop and execute strategic account plans to maximize adoption retention and expansion.
• Share customer insights and feedback to influence product improvements and optimize the customer journey.
• Champion a culture of proactive engagement continuous learning and customer advocacy across the organization.

• You are in love with the product: You have a deep passion for sales and technology and are eager to sell innovative solutions.
• You are in love with the narrative: You have an entrepreneurial spirit and are driven to achieve results.
• SaaS CSM Experience: You have a minimum of two years of experience in SaaS CSM preferably with both SMEs and enterprise clients.
• Bonus: Bonus points if you have experience working with HubSpot or Salesforce

On top of a competitive salary we offer the following benefits:

• Macbook Air and iPhone
• Fully paid phone subscription
• Healthcare benefits plan
• Meal vouchers
• Awesome Introw merchandise
• Team drinks and events

Ready to turn great relationships into long-term growth Lets talk!

Apply now and help us redefine the future of B2B partnerships.

Contact Kitti directly via LinkedIn: