Customer Success Manager

PowerToFly is seeking a dedicated and proactive Customer Success Manager to join our team. This is a full-time position based in our New York NY United States office. We are looking for an individual who is passionate about building strong long-lasting client relationships and ensuring our customers achieve maximum value from our services. As a key member of our team you will be instrumental in driving customer satisfaction retention and growth. The offered salary for this role is $30000 - $43000 USD per annum commensurate with experience.

• Serve as the primary point of contact for a dedicated portfolio of clients building trust and rapport.
• Develop a deep understanding of customer needs and objectives to ensure they are successfully met.
• Manage the entire customer lifecycle from onboarding and implementation to renewal.
• Proactively monitor customer health identify potential risks and develop strategies to mitigate churn.
• Educate clients on new features and best practices to drive product adoption and engagement.
• Conduct regular business reviews with clients to demonstrate value and identify opportunities for growth.
• Gather and analyse customer feedback to provide valuable insights to our product and development teams.
• Collaborate with internal teams including sales and support to deliver a seamless and positive customer experience.

• Proven experience in a Customer Success Account Management or a similar client-facing role.
• Exceptional communication interpersonal and presentation skills.
• Strong problem-solving abilities with a talent for finding creative solutions.
• Excellent organisational skills and the ability to manage multiple priorities effectively.
• A genuine passion for helping customers and a commitment to their success.
• Experience with CRM software (e.g. Salesforce HubSpot) is highly desirable.
• A bachelors degree in a relevant field is preferred but not essential.
• Ability to work both independently and as part of a collaborative team.

• A competitive salary package.
• Comprehensive health and wellness benefits.
• Generous paid time off and company holidays.
• Opportunities for continuous professional development and career progression.
• A vibrant inclusive and supportive company culture.