Customer Success Manager

A modern AI-native platform for physical product businesses to manage the flow of goods dollars and data in real time across:

• Procurement

• Inventory

• Orders

• Fulfillment

• Finance

Built to replace spreadsheet chaos and rigid consultant-heavy ERPs. Fast time-to-value adaptable as the business evolves.

Through our Adaptive Resource Platform (ARP) and unified operational data model teams deploy quickly automate workflows and make changes without months of re-implementation.

We recently raised a $55M Series B co-led by Madrona and Premji Invest. Participation from Intuit Ventures Theory Ventures General Catalyst Contrary Capital and Pathlight VC.

DOSS is trusted by fast-growing operators to run critical operations with speed control and confidence.

DOSS is seeking a curious proactive and technically-leaning Customer Success Manager to join our growing post-sales team. The incumbent will serve as the primary point of contact for customers post-implementation ensuring theyre fully utilizing and seeing value from DOSS managing contract renewals teeing up cross-sells/upsells and collecting feedback. This role will partner closely with Technical Support Engineering Implementation (PMO) Product and Sales.

This role requires a customer-first and team-centric mindset humility confidence and ability to tie software functionality to business impact and goals. The ideal candidate thrives in a fast-paced autonomous startup environment readily accepts feedback and is invigorated by sailing into uncharted waters.

• Own a portfolio of strategic customers supporting onboarding adoption and retention efforts

• Act as the primary DOSS POC and trusted advisor for operations supply chain finance and executive stakeholders

• Run regular business reviews and executive presentations that clearly communicate DOSS ROI

• Ensure fidelity between a customers SOW and their DOSS instance

• Work closely with Product to collect customer feedback informing the product roadmap

• Partner closely with Sales on expansion opportunities

• Own a renewal target

• 3 years as a Customer Success Manager (or similar customer-facing role) at a software or AI company

• 5 years of total relevant work experience (e.g. CS consulting program management product etc.)

• Experience working with enterprise or mid-market SaaS customers

• Superior presentation and communication skills and ability to connect with diverse stakeholders

• Competitive salary meaningful equity

• 100% Coverage for individuals Premium medical dental & vision coverage

• 401(k) immediate eligibility

• Lunch in-office 5 days/week (and dinner when needed)

• Flexible/unlimited PTO

• Commuter (BART/MUNI/CalTrain) and equipment stipends

• Wellness & Fitness stipend

• Generous parental leave

• Relocation assistance available

• In-office culture in San Francisco

Required Experience:

Manager