Customer Success Manager

WHO WE ARE

Empowering Connections Inspiring Possibility

SageNetis a leading managed services provider specializing in connectivity digital signage and cybersecurity. Headquartered in Tulsa OK with regional offices across the manages and protects technologies and devices across widely distributed enterprises serving customers in industries such as retail finance healthcare utilities and energy.

SageNetsnationwide infrastructure includes 24/7/365 U.S.-based Network and Security Operations Centers geographically diverse teleports multiple data centers a nationallogisticscenter and a nationwide field services organization. The company manages communications for more than 430000 endpoints across the country.

What makesSageNetunique isitsWhy: a passion for Trusted Connections. This is a two-fold commitment. FirstSageNetdelivers secure reliable and innovative technological connections for its customers. Second and just as importantly the company works tirelessly to build trusted human connections with its customers partners and communities. By creating and nurturing these trusted connectionsSageNetenhances the world that connects us all.

WHAT YOULL DO

As a Customer SuccessManagerSatellite Services you will serve as a trusted point of contact for customers throughout their relationship withSageNet. You will help coordinate customer needs frominitialconversations and quoting through contracting implementation ongoing service renewals and account growth.

In addition to supporting the ongoing success of your customer portfolioyoullhelp coordinate quotes contracts renewals implementation activities and service changes whileidentifyingopportunities to grow customer relationships and deliveradditionalvalue.

This role is ideal for someone who enjoys helping customers keeping details organized and working across teams to ensure commitments are fulfilled. You will support existing customeraccountsassistwith qualified opportunities provided bySageNet and help customers receive continued value from their satellite services. Deep satellite knowledge is notrequiredon day one. We are looking for someone who is curious conscientious relationship-focused and excited to learn.

Major Duties and Responsibilities

Customer Relationships & Success

• Serve as the primary point of contact for assigned Satellite Services customers building trustedrelationshipsand delivering an exceptional customer experience.
• Support customers throughout onboarding implementation ongoing service renewals and account growth.
• Maintain regular communication with customers to understand their business needs answer questions and ensure they receive maximum value fromSageNetsservices.
• Partnerwith Engineering Operations Service Delivery Finance and Support to coordinate customer requests resolve issues and ensure successful service delivery.
• Conduct regular customer check ins and gather feedback to strengthen relationships and identify opportunities for improvement.

Account Coordinator & Growth

• Support existing customer accounts and qualified opportunities by coordinating quotes proposals statements of work contracts purchase orders and renewals.
• Track implementations service changes and customer requests to ensure projects are completed accurately and on time.
• Identifyopportunities to expand customer relationships throughadditionalservices and solutions that align with customer needs.
• Maintainaccuratecustomer information account activity and opportunities within Salesforce and otherSageNetsystems.
• Continuously learnSageNetssatellite solutions processes and systems while looking for ways to improvethe customerexperience.

YOUR IMPACT

Success in this role is measured by the quality ofthe customerexperience the accuracy and timeliness of account coordination and your ability to strengthen and grow customer relationships.

You will be successful when you:

• Build trusted and responsive relationships with customers.
• Keep customers informed throughout quoting contracting implementation and ongoing service.
• Coordinate effectively across departments to ensure customer commitments are fulfilled accurately and on time.
• Support customer retention and identifyappropriate opportunitiesfor account growth.
• Deliver a positive customer experience by communicating proactively and following through on commitments.
• Take ownership of your work while continuously learningSageNetsproducts services and processes.

WHO YOU ARE

You enjoy building relationships and helping customers curious and proactive with acustomerfirst mindset and a willingness to learn. You communicate naturally take ownership of your work and enjoy collaborating with others to solve problems and deliver exceptional customer experiences.

Werenot looking for someone who already knows everything about satellite for someone who is eager to learn enjoys working with customers and wants to build a long-term career withSageNet.

Required Qualifications

• Bachelors degree in Business Communications Marketing Technology or a related field or an equivalent combination of education and experience
• 0 to 5 years of professional experience in customer success account management account coordination sales support client services customer service business development or another customer-facing role. Recent graduates with relevant internships coursework or transferable experience are encouraged to apply
• Strong customer service communication and relationship-building skills
• Strong organizational skills with the ability to manage multiple priorities and deliver exceptional customer service
• Demonstrated initiative attention to detail and willingness to learn new technologies and business processes
• Proficiencywith Microsoft Office applications.

Preferred Qualifications

• Experience supporting B2B customers commercial accounts or technology-related services.
• Experience with quoting proposals contracts statements of work purchase orders billing renewals or order coordination.
• Experience using Salesforce or another customer relationship management platform.
• Experience collaborating with Engineering Operations Service Delivery Finance or other cross-functional teams.
• Knowledge of satellite communications including GEO LEO VSAT Ku Band Ka Band Starlink or related connectivity solutions.
• Experience in telecommunications managed services networking technology or another service-based environment.

WHERE YOULL WORK

This position is basedin ourMarietta Georgia office and will work closely with the Satellite Services Engineering Operations Service Delivery Finance and Support teams.

Special Working Conditions

• Hybrid work environment based out of the Marietta Georgia office
• Business casual work environment
• Ability to work in a fast paced customer focused environment while managing multiple priorities
• Occasional evening or after-hours availability may be needed to support customer or implementation requirements
• Minimal travel may be required for customer meetings training or business events

Physical Requirements

• Ability to sit for extended periods while working on a computer
• Frequent use of hands and fingers for typing and operating standard office equipment
• Frequent visual focus while reviewing contracts quotes customer records and electronic communications
• Ability to communicate by telephone video conference email and in person
• Ability to travel independently by commercial air or ground transportation when required
  
  

CLASSIFICATION*:Salary/Exempt
POSITION TYPE:Full-Time
TRAVEL REQUIREMENTS:Approximately 5% to 10% domestic travel by car or airplane
DIRECT REPORTS:None
SAFETY SENSITIVE:No

Ready to join a team that values trusted connections Apply now!

Equal Opportunity Employer

SageNetis committed to a skills-first approach when it comes to hiring.âAs such we value merit qualifications and business needs when making employment decisions. It is the policy ofSageNetto provide equal employment opportunity to all employees and applicants without regard to race color sex (including pregnancy sexual orientation and gender identity) age religion national origin disability genetic information veteran or military status marital status or any other legally protected prohibits and does not tolerate discrimination harassment or retaliationon the basis ofany legally protected status.

SageNetwill not discriminate against any employee or applicant because they are a disabled veteran recently separated veteran active-duty wartime or campaign badge veteran or Armed Forces services medal veteranin regard toany position for which the employee or applicant is qualified. As a federal contractorSageNetis committed to taking affirmative action to employ andadvance in employment protected veterans and to treat qualified individuals without discrimination based on their status as protected veterans in all employment practices.

SageNetwill not discriminate against any employee or applicant because of physical or mental disabilityin regard toany position for which the employee or applicant is qualified. As a federal contractorSageNetis committed to taking affirmative action to employ and advance individuals with disabilities and to treat qualified individuals without discriminationon the basis oftheir physical or mental disability in all employment practices. If you have a disability or special need that requires accommodation please let us know by contacting your HR representative or any member of management.

Legal Disclaimer

This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities duties and the right tomodifythis job description at any time with or without notice. Employment withSageNetis at-will meaning that either the employee or the company mayterminatethe employment relationship at any time with or without cause or provide reasonableaccommodationsfor qualified individuals with disabilities.

As a managed services providerSageNetmaintainsa high levelof information a published Information Security Policy and provides mandatory Security Awareness Training for all that all employees adhere to publishedSageNetsecuritypolicyfailure to do so may result in termination of employment. TheSageNetsecurity program is only as strong as our people and as such it is the responsibility of all employees to protect corporate and customer data following bestpractices and policies.

Required Experience:

IC