Customer Success Manager, Manufacturing

At Path Robotics were building the future of embodied intelligence. Our AI-driven systems enable robots to adapt learn and perform in the real world closing the skilled labor gap and transforming industries. We go beyond traditional methods combining perception reasoning and control to deliver field-ready AI that is risk-aware reliable and continuously improving through real-world use.

Big hard problems are our everyday work and our team of intelligent humble and driven people make the impossible possible together.

We are looking for an experienced Customer Success Manager with a strong manufacturing background to help customers successfully integrate Paths autonomous welding systems into their production environments. This role is ideal for someone who understands manufacturing operations production planning and continuous improvement and enjoys partnering with customers and internal teams to drive operational excellence.

• Serve as the primary point of contact for assigned manufacturing customers following implementation.
• Partner with customer production manufacturing and engineering teams to optimize the performance and utilization of Paths robotic welding systems.
• Collaborate closely with Deployment Engineering Product and Sales teams to resolve production challenges and improve system performance.
• Coordinate customer production planning and operational priorities to ensure successful adoption of Paths technology.
• Identify opportunities to improve manufacturing workflows increase system uptime and drive operational efficiencies.
• Gather customer feedback and operational insights to influence product improvements and future development.
• Monitor system performance and support continuous improvement initiatives across customer manufacturing environments

Who You Are

• 5 years of experience in manufacturing production operations industrial engineering operations management or a related field.
• Strong understanding of manufacturing processes production scheduling and operational excellence.
• Experience with Lean Manufacturing Six Sigma root cause analysis or other continuous improvement methodologies.
• Comfortable working with technical products and collaborating across engineering and operations teams.
• Excellent communication skills with the ability to build trusted relationships across all levels of a manufacturing organization.
• Strong problem-solving skills with a data-driven approach to identifying and resolving operational issues.
• Willingness to travel up to 30% to customer manufacturing facilities.
• Highly organized adaptable and able to thrive in a fast-paced evolving startup environment.
• Passionate about advanced manufacturing automation and helping customers improve their production operations.

Preferred Qualifications:

• Experience with industrial automation robotics welding or manufacturing technology.
• Familiarity with production KPIs such as throughput uptime cycle time OEE quality and scrap reduction.
• Experience supporting the implementation or optimization of manufacturing equipment or production systems.

Why Youll Love Working Here

• Daily free lunch to keep you fueled and connected with the team
• Flexible PTO so you can take the time you need when you need it
• Comprehensive medical dental and vision coverage
• 6 weeks fully paid parental leave plus an additional 68 weeks for birthing parents (1214 weeks total)
• 401(k) retirement plan through Empower
• Generous employee referral bonuseshelp us grow our team!

Who We Are

At Path Robotics we love coming to work to solve interesting and tough challenges but also because our ideas are welcomed and valued. We encourage unique thinking and are dedicated to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.

If you require a reasonable accommodation to participate in the application process or any part of the hiring process please contact . We are committed to providing equal access and will work with qualified individuals to ensure a fair and accessible hiring experience. We will respond to your request within 48 hours.