Customer Success Manager- Late Shift

Priority1 strives to go beyond simply offering jobs. We foster careers by creating a great working environment for our team members. We hire talented individuals who will provide the best support and can quickly adapt to the rapidly changing world of logistics. These talented men and women drive our business and we are committed to their success.

Priority-1 Inc. is a domestic freight services company that specializes in offering full service nationwide logistics services to its customers. Priority-1 focuses on Less Than Truckload (LTL) Truckload (TL) and Expedited services. The Customer Success Managers primary duties are to manage relations with support service and be a liaison to existing assigned book of customers regarding their freight transportation needs.

Essential Functions

• Maintain relationships with an existing book of customer business to ensure lasting customer relationships with a focus on customer satisfaction
• Conduct proactive customer meetings to gain a comprehensive understanding of Priority1s services create a strategic plan for each account to identify and track revenue trends recognize opportunities to make additional sales and analyze competitive threats
• Manage decisions regarding account margins credit profiles cargo claims processing and resolution and other account-related functions
• Evaluate existing customers needs and identify and execute on additional sales opportunities through multiple service offerings
• Make high level determinations on accounts and anticipate customer concerns and address them with the customer and related Priority-1 support and operations teams
• Act as a liaison between Priority1 support teams and customers to manage such customer account support and services needs and oversee support teams execution of account decisions
• Consult with customers with a goal to enhance efficiency in their freight transportation processes
• Effectively communicate account status with leadership in a timely manner

Additional Responsibilities

• Oversee account process and details in Priority1s Customer Relationship Management (CRM) system
• Generate reports to monitor customer trends and exercise discretion and independent judgment to implement significant decisions
• Develop new customer relationships
• Work independently with minimal supervision from leadership

Compensation

• $45000 Base Salary Competitive CommissionStructure

• Medical Insurance with premiums paid at 100% for employees ANDdependents

• Dental Insurance 100% paid for Employee

• VisionInsurance

• HSA with EmployerContributions

• LifeInsurance

• Short TermDisability

• Long TermDisability

• 401(k) Plan

• Profit Sharing: Typical annual contribution of 15% of total eligiblecompensation

• Paid Holidays ANDPTO

• Cancer Critical Illness and Accident Policies available

Physical Requirements:

Job functions require long periods of sitting and working from computer workstation; ability to multi-task problem solve and prioritize daily workload; excellent organization and record keeping skills; comfortable with oral and written communications primarily on the telephone and email. Requires extended periods of sitting normal walking bending twisting and stretching. Capability of sight and hearing required. Ability to deal with stressful situations and occasionally working extended hours. To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Priority-1 Inc. will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process please email.

Priority1 is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race religion color national origin gender sexual orientation gender identity age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)