Customer Success Manager

Customer Experience/Success

• Deliver targeted applied expert training sessions tailored to the unique requirements of Direct Material/Electronics Sourcing professionals
• Provide ongoing support to optimize the platform adoption based on evolving business needs.

Client Engagement

• Manage relationships at different levels of clients organization from user level to VP level
• Organize and lead business reviews with key stakeholders (Director VP level) at client organization

Proactive Savings Assessment

• Identify and summarize compelling direct material cost savings opportunity insights generated by Part Analytics platform.
• Collaborate with clients to develop strategies for realizing identified savings opportunities.

Strategic Negotiation Support

• Provide best-practice enablement for clients offering strategic negotiation support to achieve exceptional results in procurement and sourcing activities.
• Share insights and tactics to strengthen clients negotiation capabilities.

New Feature Promotion/Identifying Upsells

• Evangelize new features of Part Analytics platform to clients demonstrating their value and potential impact and identify upsell/cross sell opportunities
• Work closely with product teams to refine and enhance new concepts ensuring alignment with client needs and industry trends.

Qualifications :

This role requires a deep understanding of procurement and supply chain processes excellent communication skills and the ability to collaborate effectively with cross-functional teams.

• Minimum of 5 years of Account Management or Customer Success Management experience in supply chain consulting B2B SaaS or Electronics industries.
• Bachelors degree in Business Supply Chain Management or a related field.
• Proven experience delivering advisory services preferably in the SaaS supply chain or procurement domain.
• Strong understanding of supply chain processes and best practices.
• Deep understanding of direct material sourcing processes in manufacturing.
• Ability to travel to client sites as needed (if applicable).
• Certifications in relevant technologies or methodologies (e.g. APICS Lean Six Sigma) are a plus.
• Strong analytical and problem-solving skills to provide insightful analysis
• Ability to effectively communicate complex concepts and insights to diverse stakeholders.
  
   

Additional Information :

The expected annual pay range for this position is $130000-$150000. This position is also eligible for bonus opportunities. Please note that final offer amount will be dependent on geographic location applicable experience and skillset of the candidate.

Renesas offers a full range of elective benefits including medical health savings account (with applicable medical plan) dental vision health and/or dependent care flexible spending accounts pre-tax commuter benefits life insurance AD&D and pet addition to elective benefit options benefited employees receive company-paid life insurance and AD&D LTD short term medical benefits as well as paid sick time paid holidays and accrued paid vacation. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.

Altium Limited a part of the Renesas Group and headquartered in San Diego California is a global software company accelerating the pace of electronics innovation. We are redefining electronic product creation in a software-defined world with our industry-first cloud-based platform that unites every stakeholder and phase of electronics development.

From startups to worlds technology giants our digital platforms give more power to PCB designers supply chain and manufacturing letting them collaborate as never before. At Altium our teams are empowered to innovate collaborate globally and help create the future of electronics development.

We believe in rewarding our employees with a competitive benefits package alongside their salary. More information will be provided during the hiring process.

Remote Work :

No

Employment Type :

Full-time