Customer Success Manager

We are seeking an experienced Customer Success Manager (CSM) to join our Customer Success organization. This strategic customer-facing roleis responsible formanaging relationships with All Lines Technologys largest and most complex clients serving as a trusted advisor who aligns technology investments with businessobjectivesand drives long-term customer success.

The Customer Success Manager partners with customer executives IT leadership and internal teams toidentifyopportunities mitigate risks improve customer outcomes and strengthen strategic partnerships. A key responsibilityofthis role is leading Strategic Business Reviews (SBRs) delivering data-driven insights technology recommendations and actionable plans that support customer goals.

Success in this position requires strong business acumen technical aptitude executive presence and a passion for building long-term customer relationships.

Responsibilities Include

• Serve as the primary strategic advisor for an assigned portfolio of top-tier and complex clients.

• Develop executive-level relationships andmaintaina deep understanding of customer businessobjectives technology environments and success metrics.

• Lead Strategic Business Reviews (SBRs) presenting operational insights technology trends risks opportunities and strategic recommendations.

• Create and execute customer success plans that drive retention satisfaction adoption and long-term partnership growth.
• Act as the voice of the customer by proactivelyidentifyingrisks addressing concerns and coordinating internal resources to ensure successful outcomes.
• Collaborate with Service Delivery Professional Services Security Sales and Project Management teams to align services with customer goals.

• Analyze customer health service trends project performance and business outcomes to recommend improvements and strategic initiatives.

• Support customer retention and growth through consultative planning andtrusted-advisorrelationships.