Customer Success Manager

Were looking for a Senior Customer Success Manager who thinks strategically and builds lasting partnerships.

This is not a traditional account management role. Youll embed yourself in the operations of our most complex healthcare partners diagnose workflow challenges design adoption strategies and drive measurable outcomesall while building trusted relationships with executive leadership that make Circadia indispensable.

If youve spent your career partnering with healthcare organizations navigating complex institutional environments and translating data into executive-level insights this role was built for you.

Strategic Partnership Management

Act as a trusted advisor to key leadership teams across multisite healthcare clients. Understand each partners strategic objectives deeply enough to align Circadias capabilities to their long-term goalsnot just their immediate needs.

Implementation & Workflow Design

Lead seamless onboarding and implementation engagements adapting our technology to each clients operational realities. Apply a consultative lens to identify friction points and design solutions that stick.

Executive Level Engagement

Navigate confidently at the clinical and executive levels. Build trust quickly with CMOs CNOs and operations leadersand maintain those relationships through insight not just service.

Data-Driven Advisory

Leverage Circadias predictive analytics to surface insights that matter to your partners. Turn monitoring data into a compelling story about patient outcomes operational efficiency and ROI.

Renewal & Expansion Strategy

Own the full post-sales lifecycle. Develop success strategies that drive adoption reduce churn risk and create organic expansion opportunitiescontributing directly to forecasting and pipeline reviews.

Voice of the Partner

Bring field intelligence back to the product team. Your frontline perspective shapes the roadmap and ensures Circadia continues to solve real problems for real organizations.

• 4 years of experience in management consulting strategic account management or client advisory. Ideally in healthcare med-tech or health IT.
• Proven ability to manage complex multi-site institutional clients or long-cycle B2B engagements.
• Executive presence: you communicate with clarity and credibility at every level of an organization.
• Consultative instincts: you diagnose before you prescribe and you back recommendations with data.
• Comfortable owning ambiguous high-stakes engagements and driving them to measurable outcomes.
• Willingness to travel approximately 50% within your region.
• Passion for Circadias mission to transform patient care through intelligent monitoring and automation.

• Youll have the autonomy of a trusted strategic partner.
• Youll own real relationships see real outcomes and be part of a mission-driven team thats scaling fast.

At Circadia youll be part of a mission-driven team thats reshaping healthcare delivery. We combine advanced technology with clinical insight to prevent avoidable harm improve staffing efficiency and help clinicians focus on what matters most caring for patients. Join us in building the future of proactive care.