Customer Success Manager

View our much better version of this job spec on our careers page: KEY BITS

• Location: We can currently only accept applications from candidates that are located and have long-term working rights in the US.

• Flexibility: We have office hubs in London and Boston as well as no-office hubs in several European countries. We operate a choice-first work approach that lets you work fully remotely from Day One even if youre near an office hub.

• Salary: We benchmarked ca. $90000 - $% annual bonus (in 4x quarterly instalments based on performance targets) equity at IC3 level in our Progression framework for someone based in the US.

• Interviews: 3 stages totalling around 2.5 hours over 2 weeks incl. a home task.

• Start date: As soon as you can start.

• Reporting to: Josephine Hanschke Director of Customer Success.

• More info: The FAQ below our handbook or ask anything.

Juro has big ambitions: to become the go-to platform for agreeing and managing contracts globally. And well need help doing it.

Legal tech is on the rise with Goldman Sachs estimating that 44% of legal tasks can be automated with generative AI. With the brand we have built and the agility of early stage we are well placed to capture this opportunity.

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We care about building a diverse team where everyone feels they belong. Thats why our perks & benefits and choice-first work approach are designed with inclusivity in mind. Read more in our diversity inclusion & belonging hub.

Research shows that while men apply to jobs if they meet 60% of criteria women and those in traditionally under-represented groups tend to apply only if they check all boxes. So if you think you have what it takes but dont meet every single point above please still get in touch. Wed love to have a chat and see if you could be a great fit.

Every Juror finds their balance across our four core Principles we hire develop and celebrate people who live them every day.

On top of that you have been part of a journey where:

• Youve built 3 years* of customer-facing experience.

• Youve engaged senior stakeholders including Director level and above holding credible value-led conversations.

• Youre confident consistently identifying and nurturing customer relationships across multiple accounts.

• Youre known for strong discovery and problem solving skills - you dig into whats not working and take action to move things forward proactively.
  

** What you did is more important than how long you did it. While this range is an orientation for you to understand the level of experience were looking for we still want to hear from you if you think you have what it takes but dont quite meet this number.*


This job likely isnt for you if:

• Rolling up your sleeves in an earlystage buildtheplaybookaswego environment feels chaotic instead of energising.

• Youre not comfortable with travel to meet customers in person this role involves building relationships face-to-face not just over Zoom.

• Working outside a rigid 9to5 window (to catch East & West Coast customers) sounds like more hassle than opportunity.

Juro exists to help the world agree faster by making legal contracts frictionless collaborative and accessible.

Juros intelligent contract automation platform is on its way to de-throning desktop tools as the paradigm for collaborating on legal documentation around the world.

Were doing that by rebuilding contracts from the ground-up around a browser-native experience augmenting workflows with powerful AI and enabling all teams to conduct contracting jobs faster than ever before.

Read more about our vision for intelligent contract automation.

Check if theyre answered on:

• Our extended job description for this role: company handbook: careers page:

There youll find answers on topics such as career progression inclusion & belonging the interview process benefits and more. Or reach for anything.