Customer Success Manager

The best infrastructure is invisible. You only notice it when it fails. For decades the people responsible for our roads bridges and sidewalks have been asked to manage the physical world with tools that cant see it.

CYVL is the Physical AI company changing that. We help governments build infrastructure faster with hardware software and AI turning street-level capture into living intelligence that 500 cities and towns across the country use to see whats out there direct the work and fix problems before they fail.

We believe in a future where infrastructure keeps up with society. Every street sidewalk bridge everywhere. The proof isnt a dashboard. Its a smoother commute a safer walk to school public dollars going where they matter most.

Were a fast-moving team in Boston building for the real world. If you believe technologys highest calling is public good come build with us.

Youre a seasoned Customer Success Manager who knows how to build customer relationships into lasting partnerships and passionate advocates. At Cyvl youll own the full customer lifecycle from onboarding through renewal and play a direct role in shaping how our customers achieve measurable outcomes with our platform. You thrive in a fast-moving startup environment where youre not just following the playbook youre helping write it. If youre energized by building something from the ground up and love finding smarter ways to work this role is for you.

• Lead customers through the full lifecycle including onboarding adoption expansion and renewal while serving as their trusted advisor and primary point of contact

• Engage key stakeholders to define success metrics track progress and demonstrate the tangible impact Cyvl is delivering against their goals

• Deliver hands-on training strategic business reviews and some in-person engagements that deepen relationships and drive advocacy

• Manage the full renewal cycle and identify expansion opportunities across your book of business

• Partner cross-functionally with Product and Marketing on discovery sessions case studies and customer events

• 4 years of Customer Success experience with a proven track record managing a large book of business and some high-touch customer relationships

• Demonstrated ability to lead strategic customer interactions including onboarding QBRs and renewal cycles

• Strong analytical mindset; you use data to spot trends measure impact and uncover expansion opportunities

• Builder mentality; excited to help establish CS processes and playbooks in an early-stage startup environment

• AI-first approach; you actively leverage AI tools to work more efficiently and maximize high-impact customer moments

• Exceptional communicator equally effective in writing on a call or in the room

• Experience working with local governments municipalities or public sector organizations of varying sizes

• Familiarity with infrastructure field operations or GIS-adjacent technology

• Comprehensive health dental and vision coverage

• 401(k) with immediate vesting

• Generous PTO paid parental leave and flexible work options

• Annual professional development stipend

• Team events referral bonuses and a collaborative growth-focused culture

At CYVL the technology we build directly impacts the roads people drive on the sidewalks their kids walk to school on and the infrastructure that keeps communities running. We move fast we care deeply about the work about our customers and about each other. This is a team where trust isnt a talking point its how we operate.

Our values guide how we operate:

Real - authentic transparent focused on solving real problems with simple effective solutions.

All Out - bold driven and committed to delivering results that matter.

Accelerating with Intention - always learning growing and moving with intention.

Reliable - we follow through and deliver at a consistently high bar.

Empowering - we lift each other up and help governments build infrastructure they can be proud of.

Learn about our startup journey

Learn what we are doing

Learn about our customers

Together we stay curious learn quickly and keep raising the bar. If you want to grow make an impact that truly matters and be part of a team thats shaping the future of public infrastructure youll feel right at home at Cyvl.

At Cyvl we welcome diversity in all forms. We do not discriminate based on race color religion sex gender sexual orientation age national origin disability veteran status or any other protected characteristic.

Required Experience:

IC