Customer Success Manager

Vironix Health is an Austin-based health technology company transforming chronic care through AI-powered remote patient monitoring (RPM) and chronic care management (CCM). We partner with physician groups and nephrology practices nationwide to deliver better outcomes through data-driven tech-enabled care coordination. We move fast think big and believe the best is still ahead of us.

THE ROLE

Were looking for a Manager / Director of Customer Success who is equal parts relationship builder data enthusiast and self-starter. This is a high-ownership role sitting at the intersection of clinical operations and technology youll be the face of Vironix to our physician and practice partners ensuring they see measurable value stay retained and grow with us.

This is not a hand-holding support role. We need someone who can build and run a scalable customer success function from the ground up bring a head on their shoulders when it comes to data and tech and move with startup urgency. If you thrive in ambiguity take pride in ownership and love turning customer relationships into long-term partnerships keep reading.

WHAT YOULL OWN

Own the full post-sales customer relationship with physician groups nephrology practices and clinical partners

Serve as the primary point of contact for doctors and practice administrators building trust driving adoption and managing escalations

Lead patient retention strategy and monitor key metrics flagging risks and opportunities proactively

Drive contract renewals and expansions through a consultative value-based approach

Design and maintain performance reporting dashboards and QBR materials that clearly communicate program impact to clinical stakeholders

Identify and implement tools and workflows that reduce customer friction and scale the CS function without scaling headcount proportionally

Partner cross-functionally with clinical ops product and the technology team to translate customer feedback into product and process improvements

Build and document repeatable playbooks for onboarding engagement escalation and renewal

WHAT WERE LOOKING FOR

37 years of customer success account management or client services experience ideally in health tech SaaS or a data-driven B2B environment

Genuine comfort with data: you can pull a report build a dashboard interpret trends and translate numbers into a compelling story for a physician

Strong communicator who can flex between a clinical audience (physicians care coordinators) and an internal technical one (product engineering)

Experience owning renewals and retention metrics you understand the levers and know how to pull them

Startup DNA: you dont wait to be told what to do you figure it out build it then make it repeatable

Familiarity with customer success platforms CRMs and data/reporting tools bonus points for experience in RPM CCM or value-based care

Based in Austin TX or willing to relocate; ability to meet in-person periodically is important to us

BONUS POINTS

Background in healthcare health IT or working directly with physician practices

Experience building a CS function from an early stage

Familiarity with chronic care management (CCM) or remote patient monitoring (RPM) programs

Comfort with Google Workspace project management tools and BI/reporting platforms

WHY VIRONIX

Meaningful work were directly improving outcomes for patients with chronic illness

Startup culture with real ownership and room to grow into a leadership role

Competitive base salary ($100K$140K) with performance bonus tied to retention and expansion

Collaborative no-ego team that values speed candor and execution

Austin-based with flexibility this role is hybrid with occasional in-person collaboration

#ZR