Customer Success Manager Airline Operations
Job Location:
Irving, TX - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- Lead mentor and develop a team of customer success professionals with a focus on evolving customer relationships into strategic partnerships
- Set clear performance goals conduct regular evaluations and provide ongoing coaching and feedback
- Allocate team resources to ensure consistent timely and high-quality customer support
- Serve as the primary point of contact for key clients building and maintaining long-term relationships
- Understand customer business needs challenges and strategic objectives related to aviation software
- Proactively engage customers through regular reviews to maximize value and identify improvement opportunities
- Drive product adoption by developing and executing customer success strategies
- Partner with product teams to ensure solutions meet customer requirements and usability expectations
- Develop and implement strategies to improve customer retention and mitigate churn risks
- Identify at-risk accounts and take proactive measures to improve engagement and satisfaction
- Collaborate with sales to identify upsell and cross-sell opportunities and support the sales cycle with customer insights
- Analyze customer success data (e.g. satisfaction scores support metrics case trends) to generate insights and recommendations
- Present data-driven findings to senior leadership to support business decisions and product improvements
- This is a hybrid role with up to 20% travel required
- Bachelors degree in business administration aviation management computer science or a related field
- 710 years of experience in customer success account management or a related field
- Minimum of 2 years of experience in a leadership or people management role
- Demonstrated experience driving customer satisfaction retention and growth
- Strong leadership and team management skills
- Excellent communication and interpersonal skills with the ability to work effectively with internal and external stakeholders
- Knowledge of software products and the software development lifecycle
- Experience using customer support systems and data analysis tools
- Strong problem-solving and decision-making skills
- Ability to travel up to 20%
- Masters degree in a relevant field
- Experience in the aviation software industry
- Knowledge of airline operations
- Experience working with customer success analytics and reporting tools
- Comprehensive medical dental vision and EAP plans
- 401(k) and employee stock purchase programs with CAE match
- Generous paid time off including vacation and parental leave
- Company-paid life insurance AD&D short-term disability and caregiver support
- Optional benefits including legal coverage dependent life insurance pet insurance and flexible spending accounts (FSAs)
- Programs supporting employee well-being and work-life balance
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At CAE our mission is clear: to help make the world a safer place. For nearly 80 years weve driven innovation in simulation training and mission readiness to support critical operations worldwide. By leveraging advanced technologies we empower our customers to operate smarter faster and more sustainably. Join a purpose-driven organization where bold ideas are encouraged collaboration drives progress and your growth fuels our shared success.
CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race color national origin age religion sex disability status protected veteran status or any other characteristic protected by federal state or local CAE everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment you need assistance to submit your application because of incompatible assistive technology or a disability please contact us at .
As part of our process we may use AIsupported tools to help review applications with human decisionmaking at every step. CAE thanks all applicants for their interest. However only those whose background and experience match the requirements of the role will be contacted.
Required Experience:
Manager
About Company
CAE's Defense and Security business unit focuses on helping prepare military customers to develop and maintain the highest levels of mission readiness. With nearly 5,000 employees, CAE USA Inc. is the largest segment within CAE's Defense and Security business unit. The organization le ... View more
