Customer Success Leader

Lennox National Account Services (NAS) wholly owned by Lennox International a 120 year old company and a world leader in the Heating Ventilation and Air Conditioning (HVAC) industry. NAS is a major national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry.

We have 100 offices throughout the continental United States and are still growing and the next 5 years we will double the number of Branch Offices and significantly increase annual order to so we need good people like you who want to grow and learn. We consistently offer the best of both to all our employees. We are an equal opportunity employer (EEOC).

Benefits:

For information regarding our impressive benefits package please visit our web site at LII Benefits. We have matching 401(k) comprehensive health and wellness perks and discounts pet insurance free subscriptions and much more! Note: benefits may vary depending on the position and are subject to change.

Under direct supervision the Customer Success Leader develops new prospects and partners with existing national account customers to drive growth in maintenance and service offerings. This role is responsible for post-sales success strengthening customer relationships ensuring contractual performance and expanding services through operational excellence and customer satisfaction.

Key Responsibilities

• Develop new prospects and engage existing national account customers to increase sales of maintenance and service solutions
• Build maintain and grow key relationships with targeted existing and prospective national accounts
• Lead and support post-sales customer engagement to ensure high satisfaction long-term retention and repeat business
• Collaborate closely with Customer Experience Specialists to ensure customer needs performance metrics and contractual requirements are consistently met
• Monitor customer success indicators and proactively address service gaps or risks
• Leverage strong operational performance and customer service outcomes to expand services into new markets and customer locations not currently supported
• Identify account expansion and growth opportunities within existing customer relationships
• Negotiate pricing and terms of sales and service agreements in alignment with business objectives
• Maintain accurate account documentation engagement activity and performance metrics within CRM systems

• Bachelors degree or an equivalent combination of education and relevant experience
• Five year sale experience
• Expert-level relationship-building listening persuasion and negotiation skills
• Strong time management and organizational abilities
• In-depth knowledge of sales principles marketing strategies product demonstrations and sales techniques
• Strong understanding of customer service principles including customer needs assessment quality standards and satisfaction evaluation
• Excellent written and verbal communication skills
• Substantial industry and product knowledge
• Proficiency in Microsoft Office applications and Customer Relationship Management (CRM) software

Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $75000 - $105000annually. Factors that may affect starting salary include geography/market and the skills education experience and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Companys applicable plan. Employees in this role are not eligible for overtime.

Benefits:Subject to applicable eligibility requirements the following benefits are offered for this role: tuition reimbursement; medical dental and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire and subject to applicable eligibility requirements new employees in this role also receive up to: 12 days paid time off 2 paid well-being days 1 paid volunteer day 12 paid holidays and 3 floating holidays per year.

Our Culture: At Lennox our Core Values of Integrity Respect & Excellence are ingrained in the fabric of the organization. They define our culture which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team members contributions. As an equal opportunity employer we are committed to recruit develop and retain talented individuals from a wide range of backgrounds ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox youll take pride in our brands knowing you are part of something special. Come stay and grow with us!

Disclaimers:The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time with or without notice subject to applicable law.

We may use automated tools including artificial intelligence to support parts of our hiring process such as application review and interview scheduling. These tools assist our teams but do not replace human decision-making. If you need an accommodation or have questions please contact