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Customer Success GuideAgents- French
Job Location:
Job Location:
Cincinnati, OH - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
25 June 2026 (30+ days ago)
Posted:
Application Deadline:
22 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Description
Must Have Technical/Functional Skills
Certified System Administrator (CSA)
ITIL Foundation Certification
Customer Success IT service management or SaaS related certifications are an advantage
Roles & Responsibilities
Serve as the first point of contact for customer inquiries across voice chat and email channels.
Resolve customer issues at the first point of contact wherever possible leveraging product knowledge and troubleshooting skills.
Deliver a professional empathetic and consistent experience across all customer interactions.
Handle escalated or complex issues calmly ensuring clear communication and timely resolution.
Identify opportunities to improve customer satisfaction retention and product usage.
Recommend relevant upgrades or complementary solutions based on customer needs and usage while maintaining a customer first approach.
Participate in consultative conversations aligned to customer goals and outcomes.
Accurately document all customer interactions and actions in the case management system.
Ensure follow ups and case closures are completed within defined service level timelines.
Adhere to quality standards security requirements and operational processes.
Strong customer centric mindset with high ownership
Excellent verbal and written communication skills
Ability to simplify technical information for non technical audiences
Structured problem solving and analytical thinking
Empathy professionalism and resilience in high volume environments
Attention to detail and process discipline
English: CEFR B2 or higher (mandatory); C1 preferred
French: B2 to C1 (CEFR scale)
