Customer Success Engineer

Why This Role is Critical & Cool

At OGT our software is backed by the most rigorous chemical physics in the world. But software is only powerful if its fully utilized. As our Customer Success Engineer (CSE) you hold the keys to our customer health. You will act as the technical bridge between our clients engineering teams and our internal development squad.

You will become a certified Super User of ProTreat and SulphurPro. You will apply your Chemical Engineering foundation not just to standard petroleum refining but to the cutting-edge future of energyincluding complex carbon capture initiatives in the refining sector and our highly anticipated commercial expansion into the pharmaceuticals market.

Your mission is simple: Drive software use by our customers ensure engineering success and protect OGTs license renewal rate.

Core Responsibilities

• Account Retention & Health: Own the technical relationship with existing accounts to maximize user adoption driving proactive outreach to maintain a near-100% annual subscription renewal rate.

• User Mapping & Continuity: Conduct frequent contact with client accounts to ensure the primary go-to engineering champion is active identify new users within the organization and uncover unmapped departments where OGT software can add value.

• Advanced Simulation Support: Assist client engineers in constructing advanced simulation cases and complex process flowsheets directly inside ProTreat and SulphurPro.

• Post-Sales Training & Enablement: Lead deep-dive post-sales customer training sessions customized seminars and technical webinars to highlight new software releases and feature updates.

• Tiered Technical Support: Serve as a dedicated technical support resource troubleshooting complex process anomalies tower hydraulics and simulation convergence issues for users.

• Commercial Expansion & Upsell: Partner with the sales team to spot organic upsell opportunities identifying where clients need additional licensing tiers user seats or module expansions.

• Product Feedback Loop: Act as the voice of the customer; harvest direct engineering feedback regarding software UI capability needs and desired improvements feeding this data directly to OGTs management and code development teams.

Qualifications :

• Education: B.S. in Chemistry Chemical Engineering or Process Engineering is strictly required.

• Experience: 5 years of professional experience within petroleum refining gas processing or a highly related chemical engineering sector with a deep comfort level presenting to and training other engineers. Internships Count!

• Simulation Mastery: Demonstrated proficiency with chemical process simulation software with an intense drive to master the underlying mass-transfer and kinetics frameworks of ProTreat and SulphurPro.

• Domain Alignment: A solid understanding of current petroleum refining processes with a strong interest in emerging green-energy applications like carbon capture sequestration and specialized fluid processing.

• The Get-It-Done Mindset: A proactive communicator who doesnt wait for a customer to log a ticket but instead loves building relationships and teaching technical concepts.

Additional Information :

What We Offer

• Highly competitive base salary with milestone performance incentives tied to account retention.

  • Target Base Salary $80000

  • 1st Year Bonus Opportunity $15000 - $20000

  • Total Compensation Opportunity 1st Year $95000 - $100000

• Full mentorship and training from OGTs world-renowned underlying subject matter experts.

• A comprehensive benefits package.

• An autonomous collaborative engineering culture.

• Hybrid/Remote Flexible Schedule with an HQ based in Buda TX avoiding the hassle of the Austin traffic gridlock.

Optimized Gas Treating Inc. (OGT) is an equal opportunity employer.

Remote Work :

No

Employment Type :

Full-time