Customer Success Director

Truveris is a pharmacy cost containment company dedicated to reducing pharmacy costs and driving transparency for employers and benefit consultants. Our proprietary data-driven technology and deep industry expertise empower smarter pharmacy benefit decisions through contract optimization and PBM oversight. Independent and unbiased Truveris delivers measurable savings and accountability across every pharmacy program. For more information visit .

Truveris is hiring a Customer Success Director (Strategic Accounts) to serve as the primary advisor and account owner for a small portfolio (35) of our most complex clients primarily in the public sector.

This role is best suited for someone who brings deep hands-on expertise in PBM contracting and enjoys operating as a consultative strategic advisor to senior stakeholders. You will guide clients through PBM pricing structures guarantees procurement processes and vendor negotiationshelping them maximize value and reduce cost across their pharmacy programs.

You will have end-to-end ownership of each account driving cross-functional alignment while building trusted relationships with procurement leaders and senior benefits stakeholders. You will be accountable for client outcomes retention and renewal strategy partnering closely with Sales and leadership to structure long-term agreements.

Success in this role requires strong executive presence high autonomy and the ability to simplify complex high-stakes decisions. This role is fully remote with travel required for key client engagements.

• Serve as the strategic advisor and primary owner for 35 large complex client accounts
• Lead PBM contract strategy discussions including pricing models guarantees compliance and performance optimization
• Guide clients through RFP strategy evaluation and negotiation readiness with PBM vendors
• Own the renewal strategy and execution (scope term pricing) partnering with Sales and leadership as needed
• Build trusted relationships with procurement teams and senior benefits leaders earning credibility through insight not just service
• Translate complex data and contract terms into clear actionable recommendations for executive stakeholders
• Identify and drive opportunities to expand Truveris solutions through a consultative value-driven approach
• Own the development and quality assurance of client-facing materials and analyses ensuring clarity accuracy and executive-level polish

• Have deep working knowledge of PBM contracts and can independently advise clients
• Thrive in complex high-stakes client environments particularly in the public sector
• Are seeking a consultative advisory role
• Are comfortable owning strategic relationships and outcomes end-to-end
• Bring strong executive presence and credibility with senior stakeholders

• 8 years of hands-on PBM experience including direct involvement in:
  • Contract structure and evaluation
  • Pricing models and guarantees
  • Compliance and performance terms
• Proven experience advising clients (externally) on PBM vendor strategy or contract decisions
• Experience managing large complex accounts ideally including public sector clients and procurement processes
• Track record of owning or driving client renewals and long-term agreements
• Strong ability to translate complex financial or contractual concepts into clear recommendations
• Experience as a Strategic Account Manager Key Account Director Customer Success Director or PBM/Benefits Consultant
• Demonstrated ability to engage and influence CFOs procurement leaders and senior benefits stakeholders
• High degree of autonomy and confidence in owning client relationships and outcomes

Base Salary: $120000 $150000

Truveris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

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