Customer Success Coordinator

Launch Your Career with Technical Response Inc.

Are you a recent college graduate or early-career professional looking to build a career in business operations and customer success

Technical Response Inc. is seeking a motivated and detail-oriented Customer Success Coordinator to join our growing team. This entry-level position provides an excellent opportunity to develop hands-on experience supporting customers while learning purchasing ERP systems manufacturing operations and business processes.

Working alongside experienced professional youll play an important role in delivering an outstanding customer experience while developing the skills and knowledge needed for long-term career growth within our organization.

This is an entry-level position and recent college graduates are encouraged to apply.

If you enjoy solving problems learning new systems and working in a collaborative environment wed love to hear from you.

Position Summary

The Customer Success Coordinator supports the daily activities of the Customer Success and Business Operations teams by helping ensure customer orders are processed accurately operational information is maintained and business processes run efficiently. This position is responsible for entering customer sales orders creating vendor purchase orders generating customer invoices maintaining ERP data and supporting documentation control activities.

Working closely with multiple departments the Customer Success Coordinator plays an important role in delivering excellent customer service while supporting the companys operational goals.

Job Duties

• Enter customer sales orders accurately and promptly into the ERP system.
• Generate customer invoices and assist with the order fulfillment process.
• Support the Customer Success team by maintaining accurate customer and order information.
• Assist in providing timely information and support to internal teams regarding customer orders.
• Create vendor purchase orders and maintain supporting documentation.
• Perform ERP data entry updates and record maintenance to ensure data accuracy.
• Support documentation control activities including organizing updating filing and maintaining controlled documents.
• Maintain organized digital and physical records to support operational efficiency and audit readiness.
• Handle confidential documents in accordance with company policies.
• Work collaboratively with other departments to ensure efficient business operations.
• Comply with Good Manufacturing Practices (GMPs) quality standards and company policies.
• Assist the Customer Success Manager and Business Operations Manager with special projects and operational initiatives.
• Contribute to special projects and continuous improvement initiatives as assigned.

Qualifications

Education

• Associates or Bachelors degree in Business Administration Supply Chain Management Operations Management Communications Marketing or a related field preferred.
• Equivalent education relevant experience or demonstrated ability will also be considered.

Skills & Qualifications

This is an entry-level position and comprehensive training will be provided. Recent college graduates are encouraged to apply.

Successful candidates will demonstrate:

• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Excellent attention to detail and accuracy.
• Strong written and verbal communication skills.
• A willingness to learn new software business processes and ERP systems.
• Proficiency with Microsoft Office including Excel Outlook PowerPoint and Microsoft Teams.
• The ability to work independently while collaborating effectively as part of a team.
• Professionalism initiative and a positive customer-focused attitude.

Preferred but are not required:

• Experience with ERP software (NetSuite preferred).
• Exposure to purchasing order processing manufacturing or supply chain operations.
• Previous internship co-op customer service or administrative experience.

Position Type

• Full-time
• Non-exempt hourly position
• On-site position located in Knoxville Tennessee
• Standard business hours Monday through Friday
• Supports the Customer Success and Business Operations departments
• Reports to the Customer Success Manager

Why Join Technical Response

At Technical Response Inc. we believe our people are our greatest asset. We are committed to developing talent encouraging continuous learning and promoting from within whenever possible.

As a Customer Success Coordinator youll gain hands-on experience supporting customers while developing skills in business operations purchasing ERP systems and cross-functional collaboration. Youll work alongside experienced professionals who are invested in your success and have the opportunity to build a rewarding long-term career with a growing company.

Were looking for someone who is:

• Curious and eager to learn
• Dependable and accountable
• Detail-oriented and organized
• Customer-focused
• A collaborative team player
• Adaptable in a fast-paced environment
• Ready to grow with our company