Customer Success Associate
Job Location:
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Coalition is the worlds first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017 Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.
Opportunities to make an impact with bold thinking are realand happening daily at Coalition.
We are looking for motivated candidates who thrive in a high-growth environment to join our Customer Success this role you will be accountable for providing the highest level of customer support and service to both prospective and current customers including insurance brokers quoting on our platform and our policyholders.
We believe that when our customers win we win. Youll be on the front lines helping customers navigate an intricate rapidly growing business from basic company and product education to administrative and transaction support. If you combine a track record of solving customer needs with an incredibly positive attitude and a genuine drive to help others wed love to talk with you.
This is an in-office position located in our Provo UT office or remote if located outside of Utah.
- Respond to inbound questions and requests from prospective and current customers via online live chat email and (less frequently) phone.
- Ensure prospective and current customers receive timely accurate assistance from Coalitions sales security insurance and claims teams by routing and coordinating inquiries as needed.
- Educate customers on Coalitions products including how to use our online quoting platform (for brokers) and our cybersecurity platform (for insureds).
- Perform administrative insurance functions to support quoting binding policy changes and other key workflows that keep our growth engine running smoothly.
- Capture customer feedback identify recurring pain points and collaborate with teammates across Coalition to implement organizational and product improvements.
- Maintain clear professional and empathetic communication in every interaction ensuring customers feel heard supported and confident in working with Coalition.
- Prior experience in a customer support or customer service role or a strong demonstrated desire to learn and build these skills.
- Excellent interactive and communication abilities both written and verbal especially in customer-facing environments.
- Resourceful enthusiastic and comfortable operating in a fast-paced start-up environment.
- Demonstrated ability to learn new tools processes and products quickly with strong attention to detail.
- Prior insurance experience is not required but is a plus.
- Incredibly positive attitude and a team-first mindset.
Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this position ranges from $40000/year in our lowest geographic market up to $50000/year in our highest geographic market. Consistent with applicable laws an employees pay within this range is based on a number of factors which include but are not limited to relevant education skills job-related knowledge qualifications work experience credentials and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition Inc. reserves the right to modify this range as needed.
- 100% medical dental and vision coverage
- Flexible PTO policy
- Annual home office stipend and WeWork access
- Mental & physical health wellness programs (One Medical Headspace Wellhub and more)!
- Competitive compensation and opportunity for advancement
Required Experience:
IC
About Company
Why Coalition? Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the w ... View more
